- Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner
- Provide accurate information and solutions to customer issues and complaints
- Document customer interactions and maintain accurate records of all communication
- Identify and escalate issues that require further attention to the appropriate team or department
- Coordinate with other departments to ensure timely resolution of customer issues
- Maintain up-to-date knowledge of company products and services
- Assist with customer onboarding and account setup as needed
- Meet or exceed established service level agreements and performance metrics
- Participate in ongoing training and development programs to maintain and enhance customer service skills
- High school diploma or equivalent required; college degree preferred
- Minimum of 2 years of customer service experience, preferably in a call center or similar environment
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to multitask and manage competing priorities in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Experience working with Zendesk or similar ticketing system is a plus
- Willingness to work flexible hours, including evenings and weekends, as needed
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Customer Service Representative
2 days ago
J&G Insurance Services Miami, United StatesJob Summary: · - Manage large amounts of incoming calls · - Direct these calls to the right agent · - Generate sales leads for CSRs · - Identify and assess customers' needs to achieve satisfaction · - Build sustainable relationships of trust through open and interactive communica ...
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Customer Service Representative
3 hours ago
Infinity Systems Miami Beach, United StatesElis is Europe's leading expert in textile services. With over people working at 440 locations in 29 countries, we ensure that the supply concepts of approximately customers worldwide run smoothly. This is an impressive achievement that deserves respect. · In Germany and Austria, ...
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Client Services Representative
2 days ago
Jeanette M Linker Insurance Agency Inc Polo, United StatesReady for that change you've been telling yourself about? · Looking for a new career where you're valued and well compensated? · **Come join our team** · 1st year, join us as our Client Services Representative and grow into a licensed office assistant specializing in Auto /Home I ...
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service representative
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First BanCorp Miami, United StatesSERVICE REPRESENTATIVE (TELLER) - DEERFIELD · Essential Functions: · Accept cash items deposits, and complete regulatory forms and logs are required. · Verifies amounts on deposits and examines checks for endorsement. · Enters deposits in depositors' passbooks, if applicable, or ...
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Diamond Dynamics El Portal, FL, United States Freelance**Customer Service Representative for our Clinic Division (m/f/d)**: · Löwenstein Medical SE & Co. KG · Junior Level Experience · Commercial Professions (Other) · Full-time · **Why Löwenstein Medical?**: · **Taking new paths.** But never forgetting where we come from. For over 30 ...
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Customer Service Representative
6 days ago
ADA Business Solutions Miami, United StatesWe are looking for those ready for a New Career in the New Year Be prepared to work as part of a fast-paced team, where you will make an impact We are looking for Customer Service Reps to support on-site community fundraising campaigns and create a social impact on behalf of our ...
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Customer Service Representative
2 days ago
J&G Insurance Services Pembroke Pines, United StatesJob Summary: · - Manage large amounts of incoming calls · - Direct these calls to the right agent · - Generate sales leads for CSRs · - Identify and assess customers' needs to achieve satisfaction · - Build sustainable relationships of trust through open and interactive communica ...
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Guest Service Representative
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SP Plus MIAMI, United StatesUSA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique comb ...
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patient services representative
1 day ago
Miami Beach Medical Group Miami, FL , USA, United StatesThe Patient Services Representative performs clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center. · Duties and Responsibilities :Influence patient sa ...
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Tenant Services Representative
2 days ago
JLL Miami, United StatesJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our indu ...
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Field Service Representative
3 hours ago
Schneider Electric Miami, United StatesField Service Representative - Miami · Job LocationsUS-FL-Miami · ID · Position Type · Full-Time · Job Description · Great people make Schneider Electric a great company. · Schneider's ASCO Field Service Technician play an impactful role within the organization. They provide prev ...
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Client Service Representative
4 days ago
VCA Miami Beach, United States Full timeClient Service Representative · We are seeking an experienced Part Time Client Service Representative to join our team. · At VCA Alton Road Animal Hospital, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously.Wi ...
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Customer Service Representative
3 days ago
Roberlo USA Miami, United StatesJob Description · Job DescriptionCompany Overview: · Roberlo USA is a renowned leader in delivering innovative solutions within the automotive refinishing and industrial sectors. Our dedication to quality and a global presence have established us as a trusted partner for premium ...
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Customer Service Representative
5 hours ago
Morgan White Group Miami, United StatesJob Description · Job DescriptionMorgan White Group in Coral Gables, Florida is actively seeking a sociable and full-time Customer Service Representative (Bilingual) to answer all questions and concerns related to health or dental insurance. Are you passionate about serving your ...
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Customer Service Representative
2 days ago
Phoenix American Miami, United StatesJob Description · Job Description**Wanted** Customer Service Representatives Qualified candidates may have the option to work from home We are currently seeking motivated individuals to work Full-Time Monday-Friday. Our office hours are from 8:00 a.m. - 6:30 p.m. NO WEEKENDS Our ...
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Customer Service Representative
3 hours ago
BlueNova Industries Ojus, United StatesPassionate, dynamic, and competent - that's who we are at GLOBAL GROUP. Our team of over 800 dedicated employees (m/f/d) provides comprehensive services to companies from various industries and private clients. Our success is driven by our motivated employees (m/f/d) who bring ou ...
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Customer Service Representative
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Fyzical - Little River Miami, United StatesJob Description · Job DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Miami, FL, that is a perfect fit for you · As th ...
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Customer Service Representative
5 days ago
Othrlvl Inc Miami, United StatesJob Description · Job DescriptionFull description · • We are seeking a Customer Service Representative to join our team · • You will be responsible for helping customers by providing product and service information and resolving technical issues. · • This is a customer facing rol ...
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Patient Service Representative
2 days ago
ZOLL LifeVest Miami, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
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Member Services Representative
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Solis Health Plans Miami, United StatesJob Description · Job DescriptionAbout us:Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experie ...
Customer Service Representative - Miami, United States - ABA Master Pro
Description
Our company is seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service to our clients and customers, ensuring that all inquiries and concerns are addressed in a timely and professional manner.
Key Responsibilities:
Qualifications:
Our company is committed to providing an inclusive and welcoming environment for all employees. We value diversity and are committed to creating a culture of respect and collaboration. If you are passionate about delivering exceptional customer service and are looking for an exciting opportunity to grow your career, we encourage you to apply for this position.