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    Patient Service Representative 2 - Concord, United States - Physical Rehabilitation Network

    Physical Rehabilitation Network
    Physical Rehabilitation Network Concord, United States

    3 days ago

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    Description

    As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

    Essential Job Functions:

    Patient Interaction:

    • Greet and welcome patients with professionalism and warmth.
    • Schedule appointments and manage patient inquiries both in person and over the phone.
    • Collect and verify patient information, insurance details, and necessary documentation accurately.
    • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile.
    Administrative Support:
    • Maintain patient records and ensure all documentation is complete and accurate.
    • Assist in keeping front office area neat, tidy and organized
    • Coordinate with clinical staff to ensure a seamless patient experience.
    • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
    Communication and Coordination:
    • Liaise effectively between patients, clinical staff, and other departments within the facility.
    • Communicate clearly and professionally to address patient concerns or questions.
    Miscellaneous Operations:
    • Maintain a clean and organized reception area.
    • Assist in managing inventory and ordering office supplies as needed.
    • Participate in team meetings and contribute ideas for process improvement.
    • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Dailyequipment cleaning, cleaning tables, laundry, stocking supplies
    Physical Requirements:
    • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
    • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
    • Vision: Clear vision for reading and analyzing documents.
    • Communication: Ability to communicate effectively verbally and in writing.
    • Mobility: Occasional movement within the office environment.
    Qualifications:
    • High school diploma or equivalent; additional education in healthcare administration is a plus.
    • Proven experience in a customer service role; healthcare setting preferred.
    • Proficiency in using office software and scheduling systems.
    • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
    • Attention to detail and accuracy in handling patient information and documentation.
    Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.
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