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    Benefits Specialist - Washington, United States - Regional Office

    Regional Office
    Regional Office Washington, United States

    1 week ago

    Default job background
    Description
    MediLodge is a leading provider of long-term skilled nursing care and short term rehabilitation options. We are looking for a compassionate expert communicator to serve as an Employee Benefits Specialist / Employee Benefits Concierge. This position is designed to provide "white glove" customer service, where personalization and special attention are paid to each and every employee who seeks assistance with understanding our comprehensive benefits package.

    Summary: This position serves as a resourceadvocate focused on assisting all employees with understanding the company benefitspackage. After employees work with our Benefits Specialist / Employee Benefits Concierge, they shouldbe able to navigate their available benefits more successfully based on their uniqueand individual needs.

    If Your Response is "Yes" to the Following Questions, We Want to Hear From You
    • Haveyou 2+ years of higher education experience?
    • Doyou have 3+ years of experience in employee benefits and are willing to gain adetailed understanding of its multiple components?
    • Doyou have the ability to connect with employees who may have a benefits question,extract the problem, and quickly work with the employee to find the resolution?
    • Canyou be flexible to multi-task various elements of employee assistance?
    • Areyou able to provide superior customer service support through the completion ofthe individual employee experience?
    • Doyou have excellent communication skills?
    • Doyou have a strong working knowledge of employee benefits software and the Microsoftproduct suite?
    Responsibilities:
    • Responsible for communication to employees for post-enrollment benefit questions
    • Help providers become aware of their options to join our benefit network
    • Have a compassionate and empathetic approach to assisting employees
    • Design individualized strategies to mitigate employee concerns regarding:
      • Networks
      • Deductibles
      • Co-Pays
      • Pre-Authorizations
      • Costs to the employee
    • Maintain a high-level understanding of how to maneuver through each plan
    • Establish the clear path to employee benefit resolution with all lines of coverage as well as with the internal company departments
    • Performs other duties as assigned
    Thank youfor considering a career with us
    We can't wait to meet you
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