- Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
-
Front Desk Agent
3 weeks ago
Omni Hotels & Resorts Washington, United StatesS are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, provi Front Desk, Agent, Hotel ...
-
Front Desk Agent
3 weeks ago
GuestServices, Inc. Washington, United StatesThe Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Hotel, Ski ...
-
Front Desk Agent
3 weeks ago
Viceroy Hotel Group Washington, United StatesCultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC · Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 1 ...
-
Front Desk Agent
3 weeks ago
Viceroy Hotels & Resorts Washington, United StatesCultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovator Front Desk, Agent, Hotel ...
-
Front Desk Agent
2 weeks ago
Viceroy Hotel Group Washington, United StatesCultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC · Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown ...
-
Front Desk Agent
1 week ago
Viceroy Hotels & Resorts Washington, United StatesCultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centra Front Desk, Agent, Hotel ...
-
front desk agent
1 week ago
Club Quarters Washington, United StatesClub Quarters Application- US · FRONT DESK AGENT · Front Desk / Guest Experience Manager · 40 hours per week including holidays and weekends · Must be able to work all shifts (AM, MID PM) including night Audit rotations · Specific Duties: · Provides optimal guest satisfaction by ...
-
Front Desk Agent
1 week ago
Montage International Washington, United StatesThe Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall e Front Desk, Agent, Office Age ...
-
External Desk Agent
3 weeks ago
Peraton Washington, United StatesProvides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions. Provides expertise to solve first and second tier technical support is Service Desk, Agent, Technica ...
-
Front Desk Agent
1 week ago
Aimbridge Hospitality Washington, United StatesAimbridge Hospitality - Yours Truly [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messa ...
-
Front Desk Agent
3 weeks ago
Accor North America Washington, United StatesGreet, check-in, respond to requests and settle accounts while providing exceptional service. Take initiative to add a personalized experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-sel Front Desk, Agent · ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Washington, United StatesLocation: · Shoreham Hotel · Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries ...
-
Service Desk Agent
1 week ago
Peraton Washington, United StatesResponsibilities · Key Responsibilities: · Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. · Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined processes and procedures. · Collabora ...
-
Front Desk Agent
3 weeks ago
Fairmont Hotel Washington, United StatesFairmont Hotel - JobID: REF11579H [Guest Service / Concierge] As a Front Desk Agent at Fairmont Hotel, you'll: Greet, check in and settle guest accounts while ensuring all service standards are followed; Assist guests regarding hotel facilities in an informative and helpful way; ...
-
Front Desk Agent
3 weeks ago
Omni Hotels Washington, United StatesLocation · Shoreham Hotel · Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, p ...
-
Front Desk Agent
1 week ago
free-classifieds-usa Washington, United States****Front Desk Agent - The Ritz-Carlton, Washington, DC **** · Price: Check with seller · Published date: January 18, :33 · Modified date: January 18, 2022 · 1150 22nd St NW Washington, District of Columbia, United States · Advertisement · Live Fully at Marriott Internation ...
-
Front Desk Agent
3 weeks ago
Concord Hospitality Washington, United StatesFront Desk Agent · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being pr ...
-
Front Desk Agent
3 weeks ago
Concord Hospitality Washington, United States· Front Desk Agent · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...
-
Front Desk Agent
2 weeks ago
Yours Truly Washington, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Donohoe Companies Washington, United StatesResidence Inn Capitol is a 233 rooms hotel adjacent to the US Capitol Building, Smithsonian. · We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take p ...
Front Desk Agent - Washington, United States - Sage Hospitality
Description
Why us?:
Sage Hospitality Group is looking to hire a Front Desk Agent to join us overseeing the Westin Washington City Center
A modern, luxury hotel in the heart of our nations history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the worlds most iconic destinations: downtown Washington D.C. Our Hotel is just five blocks from the White House, a short walk to the Lincoln Memorial and Washington Memorial, and close to all the best restaurants and bars the city center has to offer.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. Join our team
Job Overview:Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities:Education/Formal Training
High School diploma or equivalent
Experience
None required
Knowledge/Skills
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits:?Medical, dental, & vision insurance
?Health savings and flexible spending accounts
?Basic Life and AD&D insurance
?Paid time off for vacation, sick time, and holidays
?Eligible to participate in the Companys 401(k) program with employer matching
?Employee Assistance Program
?Tuition Reimbursement
?Great discounts on Hotels, Restaurants, and much more
?Eligible to participate in the Employee Referral Bonus Program. Up to $500 per referral