- Pay Type Hourly
-
Front Desk Agent
5 days ago
Viceroy Hotels & Resorts Washington, United StatesCultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centra Front Desk, Agent, Hotel ...
-
Service Desk Agent
3 weeks ago
Peraton Washington, United StatesResponsibilities · Key Responsibilities: · Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. · Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined processes and procedures. · Collabora ...
-
Front Desk Agent
4 days ago
GuestServices, Inc. Washington, United StatesThe Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Hotel, Ski ...
-
Front Desk Agent
1 week ago
LORE Group Washington, United StatesLyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, ...
-
Front Desk Agent
1 week ago
Donohoe Companies Washington, United StatesResidence Inn Capitol is a 233 rooms hotel adjacent to the US Capitol Building, Smithsonian. · We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take p ...
-
Front Desk Agent
5 days ago
AccorHotel Washington, United StatesCompany Description · Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that d ...
-
Front Desk Agent
2 weeks ago
free-classifieds-usa Washington, United States****Front Desk Agent - The Ritz-Carlton, Washington, DC **** · Price: Check with seller · Published date: January 18, :33 · Modified date: January 18, 2022 · 1150 22nd St NW Washington, District of Columbia, United States · Advertisement · Live Fully at Marriott Internation ...
-
Front Desk Agent
1 week ago
Lore Group Washington, United StatesRiggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasser ...
-
Front Desk Agent
3 days ago
The Darcy Washington, United StatesNorthwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood ...
-
Front Desk Agent
6 days ago
Marriott Washington, United StatesMarriott Hotels th Street Northwest [Guest Service / Customer Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They ar ...
-
Front Desk Agent
2 weeks ago
Montage International Washington, United StatesThe Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall e Front Desk, Agent, Office Age ...
-
Front Desk Agent
3 weeks ago
IHG Washington, United StatesAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create war ...
-
Front Desk Agent
3 weeks ago
IHG Washington, United StatesAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create war ...
-
Front Desk Agent- Rock Creek Tennis Center
3 weeks ago
Guest Services Washington, United StatesGREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM · Front Desk Agent, $17.00/hour · Guest Services is now hiring Front Desk Agents for Rock Creek Tennis Center in Washington, D.C. · We are looking for a friendly, outgoing individual with good computer skills. Knowledge of ...
-
IT Service Governance Manager
5 days ago
Covington & Burling LLP Washington, United StatesThe IT Service Governance Manager is responsible for leading a team of professionals to establish standards and process excellence for IT Operations. This role and its supporting team are accountable for enforcing, monitoring, measuring, and continually improving the Firm's IT Se ...
-
Account Manager, Forage
2 days ago
EAB Washington, United StatesAbout EAB · At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners wi ...
-
Guest Service Agent
3 weeks ago
PM Hotel Group Washington, United StatesWe're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a cri Guest Service, Hotel, Agent, ...
-
Guest Services Agent
4 days ago
PM Hotel Group Washington, United StatesWe're looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a cri Guest Service, Hotel, Agent, ...
-
Service Desk Team Lead
4 days ago
Peraton Washington, United StatesKey Responsibilities: · Monitor and retain ownership for all tickets processed by the Service Desk to ensure successful resolution of service or incident tickets to include tickets escalated to Tier-2 and Tier-3. · Collaborate with other Team Leads and manage assigned agents to e ...
-
Service Desk Team Lead
2 days ago
VetJobs Washington, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spous ...
front desk agent - Washington, United States - Club Quarters
Description
Club Quarters Application- USFRONT DESK AGENT
Front Desk / Guest Experience Manager
40 hours per week including holidays and weekends
Must be able to work all shifts (AM, MID PM) including night Audit rotations
Specific Duties:
Provides optimal guest satisfaction by offering professional and efficient service
through guest interaction.
Responsible for all aspects of operating the Member Service Desk.
Handles guest requests in a timely manner.
Handles all phone calls to the Member Service Desk in a professional and courteous
manner.
Performs a Meet & Greet to all arriving guests with a warm and sincere welcome.
Communicates guest needs to appropriate departments to ensure guest satisfaction.
Interacts directly with guests on all Member Service Desk issues i.e. reservations,
billing inquiries, concierge duties, etc.
Handles and responds to all guest complaints received at the Member Services Desk, communicating to the Senior Guest Service Manager as needed.
Assists fellow Guest Service Manager's and works as a team to create a positive
environment for guests and staff.
Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.
Makes appropriate decision as a Manager, analyze situations and react accordingly
when the hotel operation is affected.
Remains calm and authoritative in fire & safety issues.
Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.
Attends departmental meetings and/or events for the Member Service Desk and hotel as requested by the Senior Guest Service Manager.
Responsible for cash drawer of assigned amount and cash handling.
Supervises Guest Service Representatives duties for guest requests.
Balances Room Inventory for arrivals daily to maximize room revenue as per policy.
Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not
extended beyond the appropriate levels. etc.
Provides reservation services when required.
Perform any other Guest Service Manager duties as requested by the Senior Guest Service Manager or Hotel Manager.
Other details