Front Desk Agent - Washington, United States - Omni Hotels

Omni Hotels Washington, United States

3 weeks ago

Description

Location

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City.

Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one's career into various areas of the hotel including leadership roles.

The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, "Hibiscus Huddles, "in honor of our company logo.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay.

Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

Empathetically listen to guest inquiries and provide appropriate responses

Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

Block rooms in the computer and follow through on designated requirements

Pre-register designated guests and prepare key packets

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

Maintain confidentiality of all guests and hotel information

Employ attention to detail in order to ensure security of guest room access.

Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

Maintain guest history files on all guests

Accommodate room changes expediently

Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

Issue safe deposit boxes to guests and ensure security of key

Monitor, send and distribute guest faxes

Generate, print and distribute daily and weekly reports

Resolve discrepancies on the room status report with Housekeeping

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems

Ability to work cohesively with co-workers both within and outside of your department

Ability to compute accurate mathematical calculations

Ability to think clearly, quickly and make concise decisions

Ability to prioritize, organize and follow up

Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

Previous customer service experience

Previous hotel front desk experience is strongly preferred

Must be able to work overnight shifts, weekends and holidays

Previous cashiering experience is preferred

Previous guest relations training is preferred

Job LocationsUS-DC-Washington

Posted Date3 hours ago(5/7/2024 3:28 PM)

Requisition ID

of Openings 1

Category (Portal Searching) Front Office Operations

Front Desk Agent

3 weeks ago

GuestServices, Inc. Washington, United States

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. ESSENTIAL FUNCTIONS - Provide administrativ Front Desk, Agent, Hotel, Ski ...
Front Desk Agent

3 weeks ago

Omni Hotels & Resorts Washington, United States

S are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, provi Front Desk, Agent, Hotel ...
Front Desk Agent

1 week ago

Viceroy Hotels & Resorts Washington, United States

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centra Front Desk, Agent, Hotel ...
Front Desk Agent

2 weeks ago

Viceroy Hotel Group Washington, United States

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC · Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown ...
Front Desk Agent

3 weeks ago

Viceroy Hotels & Resorts Washington, United States

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovator Front Desk, Agent, Hotel ...
External Desk Agent

3 weeks ago

Peraton Washington, United States

Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions. Provides expertise to solve first and second tier technical support is Service Desk, Agent, Technica ...
Service Desk Agent

1 week ago

Peraton Washington, United States

Responsibilities · Key Responsibilities: · Receive, document, categorize, triage, route, and resolve end user IT requests and incidents tickets. · Review and evaluate tickets for escalation and transfer to Tier 2 agent consistent with defined processes and procedures. · Collabora ...
Front Desk Agent

3 weeks ago

Viceroy Hotel Group Washington, United States

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC · Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 1 ...
front desk agent

6 days ago

Club Quarters Washington, United States

Club Quarters Application- US · FRONT DESK AGENT · Front Desk / Guest Experience Manager · 40 hours per week including holidays and weekends · Must be able to work all shifts (AM, MID PM) including night Audit rotations · Specific Duties: · Provides optimal guest satisfaction by ...
Front Desk Agent

1 week ago

Aimbridge Hospitality Washington, United States

Aimbridge Hospitality - Yours Truly [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messa ...
Front Desk Agent

5 days ago

Montage International Washington, United States

The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall e Front Desk, Agent, Office Age ...
Front Desk Agent

3 weeks ago

Omni Hotels Washington, United States

Location: · Shoreham Hotel · Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries ...
Front Desk Agent

3 weeks ago

Fairmont Hotel Washington, United States

Fairmont Hotel - JobID: REF11579H [Guest Service / Concierge] As a Front Desk Agent at Fairmont Hotel, you'll: Greet, check in and settle guest accounts while ensuring all service standards are followed; Assist guests regarding hotel facilities in an informative and helpful way; ...
Front Desk Agent

3 weeks ago

Accor North America Washington, United States

Greet, check-in, respond to requests and settle accounts while providing exceptional service. Take initiative to add a personalized experience. Proudly promote the hotel facilities, looking for opportunities to enhance a guests stay through up-sel Front Desk, Agent · ...
Front Desk Agent

2 weeks ago

Concord Hospitality Washington, United States

Front Desk Agent · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being pr ...
Front Desk Agent

3 weeks ago

Donohoe Companies Washington, United States

Residence Inn Capitol is a 233 rooms hotel adjacent to the US Capitol Building, Smithsonian. · We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take p ...
Front Desk Agent

6 days ago

free-classifieds-usa Washington, United States

****Front Desk Agent - The Ritz-Carlton, Washington, DC **** · Price: Check with seller · Published date: January 18, :33 · Modified date: January 18, 2022 · 1150 22nd St NW Washington, District of Columbia, United States · Advertisement · Live Fully at Marriott Internation ...
Front Desk Agent

3 weeks ago

Concord Hospitality Washington, United States

· Front Desk Agent · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...
Front Desk Agent

2 weeks ago

Yours Truly Washington, United States

Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent

3 weeks ago

Sage Hospitality Washington, United States

Why us? · Sage Hospitality Group is looking to hire a Front Desk Agent to join us overseeing the Westin Washington City Center · A modern, luxury hotel in the heart of our nation's history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world's most ic ...