Account Manager, Global Accounts - Needham, United States - Foundry

Foundry

Verified Company

Needham, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Foundry is seeking a _Global Account Manager_ to join the team This role will act as liaison and have account oversight for all aspects of designated accounts at Foundry.

The Global Account Manager will provide streamlined communications to clients and internal stakeholders and will maintain tracking of all elements across all discipline teams globally.

This person will also be responsible for assisting with issue resolution/troubleshooting and will provide consistent oversight and communications to the client.

Responsibilities:

Maintain oversight of all account tactics and KPIs to ensure they launch, deliver, and meet goals to spec, on time and on budget
Act as main point of contact internally and externally as needed; coordinate weekly with all stakeholders to ensure campaign is meeting goals
Ensure that forecasting of pipeline and revenue is accurate and being tracked holistically
Proactively manage issue resolution, troubleshoot delivery issues, oversee pacing and maintain tracking across all disciplines
Assist with RFP and contract creation/IO submission, and oversee change orders as needed
Coordinate weekly/monthly reporting wrap ups/status and quarterly QBRs
Identify areas of upsell or growth

Qualifications:

7+ years of experience in a sales support role
5+ years of experience in customer experience, servicing global/tier 1 accounts, across multiple product lines
Experience presenting to global accounts/agencies and senior leaders
Ability to analyze KPIs and optimize media and lead gen campaigns
Ability to be proactive on every aspect of an integrated program across multiple teams
Hyperfocus on client management and relationship building
Experience managing internal sales support teams is a plus
Ability to travel, on occasion, to our Needham, MA HQ

***- IDG, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status._