Customer Account Specialist - Pewaukee, United States - Harken, Inc.

Harken, Inc.

Verified Company

Pewaukee, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Harken, Inc. is a leading manufacturer and distributor of innovative sailboat hardware and accessories for over 50 years. We also translate our engineering capabilities into high-performance products for industry. If you have a positive can-do attitude, and thrive in a casual, but fast paced work environment, we want you

TITLE:
Customer Account Specialist

REPORTS TO:
Customer Service Manager

BASED AT:
Harken, Inc., Pewaukee, WI

STATUS:
Full Time, 1st shift, Non-Exempt

KEY RESPONSIBILITIES:

Learn Harken's product line in order to respond to customer inquiries and promote products
Prepare customer quotations and invoices using D36
Manage customer orders, including scheduling ship dates, consolidating orders, and determining mode of transport
Expedite customer orders by working with internal departments; including purchasing, accounting, shipping, and production
Work closely with Export Specialist on international orders to ensure a clear understanding of customer requirements, special international freight processes and sales terms (INCOTERMS)
Respond to customer inquiries and feedback regarding products, services, delivery dates and pricing
Issue RMA and submit credits and debits
Collaborate with sales team and pricing leader to update and maintain customer parts and price lists annually
Responsible for updating and maintaining customer standard operating procedures (SOP)
Provide ongoing support to sales team
Other duties as assigned

POSITION REQUIREMENTS:

A high school diploma or General Education Degree (GED) is required. An associate's degree and a minimum of two years customer service experience in a manufacturing environment is preferred; and/or an equivalent combination of education and experience.
Excellent oral and written communication skills
Ability to function in a team environment
Manage a high volume of transactions while maintaining superior attention to detail
Strong computer skills required. Microsoft Excel, Word and Microsoft Dynamics AX knowledge, a plus
Sailing experience, a plus
Excellent problemsolving skills, attention to detail, and ability to prioritize multiple assignments

to meet deadlines and goals despite unexpected setbacks, obstacles, or time constraints

Team player able to interact in a positive, constructive manner with staff members on all levels within the company
Ability to use standard office equipment
Computer proficiency in Microsoft Office Suite programs, i.e., Word, Excel, Outlook, Power Point, Publisher
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, feel or handle objects, tools or controls; and reach with hands or arms. The employee is occasionally required to stand and walk; climb or balance; and stoop, kneel, crouch and crawl. Must be able to walk or stand on concrete for up to 4 hours at a time
Must be able to lift 50 pounds without assistance
Specific vision abilities required by this job include close and distance vision; color vision; peripheral vision; depth perception and the ability to focus
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties or skills required._

APPLICATION REQUIREMENTS:

Harken is an equal opportunity employer

Benefits: