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Westfield

    Patient Intake Representative - Westfield, United States - MedTeam Staffing

    MedTeam Staffing
    MedTeam Staffing Westfield, United States

    Found in: Lensa US 4 C2 - 1 week ago

    Default job background
    Part time
    Description
    This is a contract job opportunity

    Position:
    Patient Intake Representative - Customer Service Part Time 7923


    Location:
    Westfield MA


    Schedule:
    part time - M- F 7am - 1pm

    Projected duration: 3 months


    Job code:

    CVDJP
    requires Flu vaccine


    Summary:

    The main function of a patient access representative is to act as the liaison between the organization and the customer/patient.


    They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.


    Job Responsibilities :
    Act a liaison between company, the customer base and patients. Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.

    Speak with customers in a courteous, friendly, and professional manner using protocol procedures.

    Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education and information as needed.

    Qualify and establish inbound new customers requesting company products and services. Work in multiple databases to research complex issues and questions.

    Notify clients of test results in a timely and accurate manner.

    Review test forms for accuracy and report any discrepancies.

    Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.


    Job Responsibilities:

    • Schedule patient appointments and greet patients upon appointment arrival
    • Ensure a welcoming environment for all patients and visitors
    • Assist patients with registration and check in procedures
    • Data entry of patient demographics and billing information
    • Verification of insurance coverage and collect/post payments to patient accounts
    • Collect and prepare specimens for testing and analysis when needed
    • Call physician offices to confirm the accuracy of test orders
    • Monitor and log patient wait times on a regular basis
    • Notify the supervisor of any patient issues in a timely manner
    • Promote and provide information about patient services
    • Manage office supplies to ensure proper inventory levels
    • Open and close the office when required

    Perform administrative and clerical duties as necessaryRequirements:

    • Schedule patient appointments and greet patients upon appointment arrival
    • Ensure a welcoming environment for all patients and visitors
    • Assist patients with registration and check in procedures
    • Data entry of patient demographics and billing information
    • Verification of insurance coverage and collect/post payments to patient accounts
    • Collect and prepare specimens for testing and analysis when needed
    • Call physician offices to confirm the accuracy of test orders
    • Monitor and log patient wait times on a regular basis
    • Notify the supervisor of any patient issues in a timely manner
    • Promote and provide information about patient services
    • Manage office supplies to ensure proper inventory levels
    • Open and close the office when required
    • Perform administrative and clerical duties as necessary

    Skills:
    Knowledge of Microsoft Office. Strong verbal and written communication.

    Courteous with strong customer service orientation.

    Understanding of medical terminology used in clinical setting.


    Requirements:
    High school diploma or equivalent experience.

    Previous experience in customer service preferred. Bachelors degree preferred.

    5-7 years of experience.

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