- Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.
- Sets appointments, shows apartments, certifies potential residents and maintains a high percentage of occupancy.
- Screens applicants according to company policies and procedures. Notifies applicants of status through proper channels. Reviews applications with Regional Property Manager.
- Performs primary Property Manager duties using computer system. Keeps current on system changes and maintains system information.
- Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria. Ensure new residents are properly moved in apartments including completing move-in inspection form before turning over keys.
- Ensures departing residents are properly moved out and all paperwork is completed including final account statements and collections packets.
- Supervises apartment community staff including performance management, discipline, timekeeping, and payroll.
- Communicates frequently with Regional Property Manager on vital needs of the community.
- Enforces lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
- Arranges for painters, carpet cleaners, and resident caretakers and maintenance staff to prepare units for new residents.
- Ensures that all reports including traffic and availability reports, compliance, file inspection, and lease renewal and delinquency are complete and filed timely.
- Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security.
- Communicates important information to residents with well-written notices written in a positive manner.
- Plans events and meetings with residents to develop a positive sense of community.
- Audit and enter all invoices for payment. Fully investigate any questionable invoices.
- Inspects all units every six months. Sends follow-up notices to residents and arranges for re-inspection and follow-up.
- Documents lease violations and follows-up with residents.
- Handles emergency situations including crime and fire alarms.
- Understands, follows, and stays current on all information in Operations Manual to ensure that property is in compliance with company policies.
- Acts as a liaison between residents and community services.
- Prepares and distributes notices and newsletters.
- Helps residents and applicants with their paperwork.
- Notifies residents of important events.
- Coordinates resident functions.
- Completes reference forms for current or former residents.
- Filing of documentation in resident files.
- Work with the Police Department to help site meet requirements of Crime Free Multi-Housing program.
- Review monthly Operating Report to track income and expenses over time.
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