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    Medical Support Assistant - North Chicago, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs North Chicago, United States

    1 week ago

    Default job background
    Full time
    Description

    Summary



    This position serves as the Medical Support Assistant located in the Patient Admin Department (PAD), located at the Captain James A. Lovell Federal Health Care Center (FHCC) in North Chicago, Illinois.



    Duties


    Incumbent performs as a Medical Support Assistant (MSA) within the Captain James A. Lovell Federal Health Care Center (FHCC) in the Ward Administration division of the Patient Administration Department, with duties and responsibilities in the inpatient wards of the medical treatment facility. The incumbent admits and/or discharges VA and Department of Defense (DOD) patients into/out of the hospital wards and facilitates inpatient care during length of stay. The duties of this position are performed on a regular and recurring basis in Medical/Surgical and Intensive Care units.Duties for a Medical Support Assistant (MSA), at the full performance level, GS-679-5 include, but are not limited to:

    • Scheduling, canceling, and re-scheduling patient appointments and/or consults.
    • Monitoring appointment requests form electronic sources.
    • Verifying and updating demographics and insurance information.
    • Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals.
    • Receiving and placing telephone calls, greeting patients, and relaying messages to staff.
    • Resolving simple to moderate problems.
    • Providing coverage for other units.
    • Performing basic eligibility, co-payment and preauthorization requirements for specific coverage.
    • Interfacing with personal computer applications as well as numerous VA specific applications such as VISTA.
    • Arranges transportation for patient appointments; processes bed control functions; collaborates with social workers, nurses, physicians, dieticians, and other staff from varying backgrounds to facilitate health care and treatment of VA and DOD patients during their inpatient stay.
    • Performing additional duties as assigned.
    Work Schedule: Monday through Friday, 7:30 am to 4:00 pm

    Relocation/Recruitment Incentives: Not authorized

    Position Description Title/PD#: Medical Support Assistant/PD00198F

    Financial Disclosure Report: Not required

    PLEASE NOTE: This is an Open and Continuous Announcement, submission applications will be reviewed every two weeks and eligible, qualified applicants will be sent to the hiring officials every two weeks until all positions are filled.
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