Customer Solutions Specialist - Oxnard, United States - Linde Gas & Equipment Inc.

Linde Gas & Equipment Inc.
Linde Gas & Equipment Inc.
Verified Company
Oxnard, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Linde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Oxnard, CA


The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience.

Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.


Responsibilities:


  • Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
  • Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
  • Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
  • Uses business software systems to retrieve customer information, verify inventory levels and process orders.
  • Verifies customer credit status and completes necessary paperwork to issue credits or debits.
  • Provides quotes and assistance to sales force and management within set parameters.
  • Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
  • Provides customers with informational materials such as sales brochures, marketing flyers, etc.
  • Responsible for phone inquiries for service calls and part orders.
  • Builds and maintains effective working relationships with all internal Linde customers.
  • Performs at a high level to meet call center performance metrics.
  • Outsources products and goods from internal and external locations.
  • Other duties as assigned.

Qualifications:


  • High School Diploma required, college or equivalent experience preferred
  • Minimum of 4 years of customer service or in store sales experience required
  • Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
  • Hands on experience in Specialty Gas/Hydrocarbon industries, required
  • Excellent verbal and written communications skills
  • Strong verbal and written communication skills
  • Demonstrated ability to work independently and be selfmotivated
  • Ability to work flexible hours
Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion.

We live our mission of _making our world more productive_ every day by providing high-quality solutions, technologies, and services which are making our customers more successful and helping to sustain and protect our planet.


Pay:
$ $30.46 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Inperson

Application Question(s):

  • How many years of Customer Service experience do you have?
  • How many years of Industrial Gas experience do you have?

Ability to Relocate:

  • Oxnard, CA 93030: Relocate before starting work (required)

Work Location:
In person
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