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Customer Solutions Manager - Tacoma, United States - Linde Gas & Equipment Inc
Description
Linde Gas & Equipment Inc. is seeking a Customer Service Manager to join our team located in Tacoma, WA.The Customer Service Manager will be responsible for performing and monitoring day-to-day Customer Excellence Center activities and processes in a customer service environment with the objective of creating an outstanding customer experience.
The Customer Service Manager requires hands on engagement with Supervisors, team members, external and internal customers, and daily activities with an eye for process adherence and improvement within the department and organization.
Responsibilities Responsible for client support in specific geographic region Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.
Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and discipline Supervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees)Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP. Process improvement
$66,450 - $97,460 Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company, please visit our website at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity