Jobs
>
Tacoma

    Customer Solutions Manager - Tacoma, United States - Linde Gas & Equipment Inc

    Default job background
    Description
    Linde Gas & Equipment Inc. is seeking a Customer Service Manager to join our team located in Tacoma, WA.

    The Customer Service Manager will be responsible for performing and monitoring day-to-day Customer Excellence Center activities and processes in a customer service environment with the objective of creating an outstanding customer experience.

    The Customer Service Manager requires hands on engagement with Supervisors, team members, external and internal customers, and daily activities with an eye for process adherence and improvement within the department and organization.

    Responsibilities Responsible for client support in specific geographic region Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.

    Performance Management of Call Center Supervisor and Call Center Representatives; coaching, development, and discipline Supervise, train and coach Call Center Supervisor and Call Center Representatives (up to 40 Linde employees)

    Perform progress evaluations for direct reports including monthly KPI reports, quarterly KPI reports and annual PMP. Process improvement
    • Uses Six Sigma, Lean & process mapping skills to improve processes and productivity Demonstrates interpersonal, project management, written and verbal communication skills Prepares management reports as required Ability to analyze data and develop strategic improvement plans based on trend patterns Develop relationships with key sales, customer support, distributor, and region management personnel to achieve specific goals and service level standards Utilizes excellent and professional communication skills to ensure that all internal and external customer needs are met.
    Interfaces professionally and in a timely manner with inter-company departments and regions, responding to the needs of internal customers. Other duties as assigned - High School Diploma required / Bachelor's Degree preferred - Minimum of - 4 years of customer service or in store sales experience required - Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred - 1-3 years of supervisory experience required - Excellent verbal and written communications skills - Expertise in computer systems and computers applications - Salaried:
    $66,450 - $97,460 Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet. The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing, and primary metals. Linde's industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions. For more information about the company, please visit our website at All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity


  • Linde Tacoma, United States OTHER

    Linde Gas & Equipment Inc. is seeking a Customer Service Manager to join our team located in Tacoma, WA. The Customer Service Manager will be responsible for performing and monitoring day-to-day Customer Excellence Center activities and processes in a customer service environment ...


  • City of Tacoma WA Tacoma, United States

    ? · Engineering Manager, Business Customer Energy Solutions · Salary · $124, $174,595.20 Annually · Location · Tacoma, WA · Job Type · Non-Classified · Job Number · T · Department · Power · Division · Power Management · Opening Date · 03/29/2024 · Closing Date · ...


  • City of Tacoma Tacoma, United States

    Tacoma Power is looking for an engineering manager to join their Business Customer Energy Solutions team. In this role you will be responsible for overseeing technical activities and engineering functions related to development and delivery of energy programs and services for bus ...


  • City of Tacoma WA Tacoma, United States

    ? · Engineering Manager, Business Customer Energy Solutions · Salary · $124, $174,595.20 Annually · Location · Tacoma, WA · Job Type · Non-Classified · Job Number · T · Department · Power · Division · Power Management · Opening Date · 03/29/2024 · Closing Date · ...


  • Careers In Government, Inc. Tacoma, United States

    Engineering Manager, Business Customer Energy Solutions · City of Tacoma, WA · Tacoma , · Washington · Mar 30, 2024 · Full Time · Administration and Management · Engineering · Salary: · $124, $174,595.20 Annually · USD · Job Description · Position Description · Tacoma Po ...


  • City of Tacoma, WA Tacoma, United States

    Salary: $124, $174,595.20 Annually · Location : Tacoma, WA · Job Type: Non-Classified · Job Number: T · Department: Power · Division: Power Management · Opening Date: 03/29/2024 · Closing Date: Continuous · Position Description · Tacoma Power is looking for an engineerin ...


  • City of Tacoma, WA Tacoma, United States

    Salary: · $124, $174,595.20 Annually · Location : · Tacoma, WA · Job Type: · Non-Classified · Job Number: · T · Department: · Power · Division: · Power Management · Opening Date: · 03/29/2024 · Closing Date: · Continuous · Position Description · Tacoma Power is l ...


  • Omega Ventures Lake Morton-Berrydale, United States

    About the Company · Our company, founded in 1920, is a cooperative, medium-sized service company based in Wiesbaden. The approximately 400 motivated and highly skilled employees generated a revenue of 137.2 million in 2022. With our innovative services, we provide customer-orient ...


  • One Medical Tacoma, United States Full time

    About Us · One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience fo ...

  • Fresenius Medical Care

    Registered Nurse

    1 week ago


    Fresenius Medical Care Tacoma, United States Full time

    Description · Lend direction as well as a caring attitude. Bring a smile and your vital knowledge to everyone, every day. Brighten prospects for patients and your career. · Connect with your goals and change lives · with Fresenius Medical Care North America. · Here is your opport ...


  • Nebula Ventures Normandy Park, United States

    At R+V Versicherung, we believe that the insurance of tomorrow is shaped by the decisions we make today. As an employee (m/w/d) of R+V Versicherung, you have the opportunity to contribute to this vision. Our goal is to provide a suitable framework for your talent and passion, and ...

  • Apex Ventures

    Technical Manager

    3 weeks ago


    Apex Ventures Pierce City, United States

    ARYZTA is an international food company with a leading position in the frozen bakery industry, supplying major retail chains, quick service restaurants, and foodservice providers. With industrial bakeries on five continents and in eleven countries worldwide, ARYZTA serves virtual ...

  • Eclipse Solutions

    An ERP

    3 days ago


    Eclipse Solutions Tacoma, United States

    Troi is a web-based and design-oriented agency software that simplifies complex work processes. Originally created as a spin-off of a leading corporate design agency, Troi has become the leading agency software provider in the DACH region. Troi stands for "total return on investm ...


  • Orion Innovations Fircrest, WA, United States Freelance

    Are you ready to make a difference in people's lives? RAUMEDIC, with around 1,300 employees, develops solutions for life. In order to improve the diagnosis and treatment of diseases, we focus on plastic-based solutions for medical and pharmaceutical applications, as well as produ ...


  • Oceanic Ventures Fircrest, WA, United States Freelance

    · **We are currently looking for a full-time or part-time project manager for building services/technical building equipment (m/f/d) for our technical department at our locations in Iserlohn, Menden, and Hagen.** · **Your responsibilities** · - Project management at our location ...


  • Netskope Seattle, United States

    About Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...


  • Netskope Seattle, United States

    About Netskope · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started N ...


  • Horizon Group University Place, WA, United States Freelance

    Bayernwerk Netz GmbH, located in University Place, WA, is seeking a full-time, temporary (12 months) Head of Systems and Applications for our Regensburg office. Our mission is to provide reliable energy to approximately 7 million people in our Bavarian service areas. We are commi ...


  • Velocity Solutions Narrows, United States

    Purchasing Manager for Services (m/f/d) · Location: Haren (Ems) · Working hours: Full-time · 1,400 employees. 24 locations worldwide. Since our founding in 1972, we have been continuously growing. We are specialists in mobile space solutions in container construction. As a family ...


  • Chewy Bellevue, United States Full time

    Our Opportunity: · Chewy is seeking a passionate and results-oriented Solutions Manager, HR Technology Solutions, to join our HR Solutions team in Plantation, FL. In this role, you'll be part entrepreneur, part visionary, and part product mastermind with a passion for creating we ...