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Kat Stecker

Kat Stecker

Customer Service Expert/Hot Air Balloon Enthusiast

Customer Service / Support

Tacoma, Pierce

Social

About Kat Stecker:

I have 7+ years of customer service experience in retail and child development. I have been trained in conflict resolution and effective communication.

I am a student Lighter-Than-Air Craft pilot. I have 25+ years of experience in the community which has heavy focus on the outdoors and landowner-relations.

Experience

HUDUBAM Booktraders / Bookseller

JULY 2023 - PRESENT,  Clarksville, TN

  • Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement
  • Trained 5 new staff members on niche book-selling software and programs
  • Maintained professional relationships with several publishing houses resulting in a 50% increase in new book sales

Dutch Bros / Shift Lead

AUGUST 2023 - PRESENT, Clarksville, TN/Fife, WA

  • Collaborated with other shift leads to improve communication and coordination between shifts and staff
  • Successfully managed a team of 6 employees in a fast-paced food service environment, resulting in an increase in customer satisfaction
  • Trained and supervised 3 new staff members, quickly bringing them up to speed with company policies, procedures, and practices

Education

Mitchell Community College/ Associates in Arts

OCTOBER 2010 - MAY 2016

Earned my Associates in Arts while dual enrolled in high school and graduated the latter Cum Laude

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