Amberlyn Chacon

I have worked in the Superior Court of Phoenix, for a year and a half now. I love the connections I have made and learning more about the criminal justice process. I am passionate about making a difference in people's lives and changing people's perspective on the Justice system. It is a “innocent until proven guilty” system. In my free time I love to paint and draw, as well as spend time with friends and family. I am very close with my family as they have provided and supported me to become the person I am today. I am bilingual in Spanish and have 5 years of experience in customer service. 

• Court Administration Assistant, Superior Court of Maricopa County            February 27, 2023 – Present
• Effective time management skills to handle numerous tasks.
• Assessed documents for accuracy and legal compliance. 
• Effective communication verbally and in writing to convey the appropriate information to litigants. 
• Communicates regularly with litigants to inform them of their case status and their pending orders.
• Reviewed case incident reports and determined the appropriate action to further process divorce/custody cases. 
• Assists with case data entry, setting hearings, and providing orders to appear to litigants. 
• Provided ways litigants may intervene in custody arrangements and ensure final order compliance. 
• Certified in Atlas access. 

• Student Engagement Officer, Northern Arizona University                                 February 1, 2021 - April 28, 2022
• Collaborated with 5 other employees to engage with alumni and create donation opportunities with consumers to support the school. 
• Updated demographic information to ensure consistency with alumni donors and potential prospects.
• Provided ways for alumni and students to engage with the university to impact potential donors in the future and create personal ties with the consumer.

• Student Service Agent, Northern Arizona University                                      September 16, 2019 - August 7, 2020
• Communicated with 12 other employees to provide excellent customer service to prospective students and families.
• Aided in problem-solving and troubleshooting student issues to maintain the high volume of calls throughout the year. 
• Facilitated connections with callers to appropriate departments to sustain customer satisfaction. 

Northern Arizona University, Flagstaff, AZ                                                                             May 2022                                                                                               

Bachelor of Science in Criminology and Criminal Justice

• Cumulative GPA 3.72
• Completed Undergrad Spanish Minor
• Completed Undergrad Psychology Minor