Jobs
>
Front Desk Agent
>
Houston

    Front Desk Agent - Houston, United States - Oldham Goodwin Payroll LLC

    Oldham Goodwin Payroll LLC
    Oldham Goodwin Payroll LLC Houston, United States

    2 weeks ago

    Default job background
    Description

    The Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Give a warm and sincere greeting, and a fond farewell, thank you, and invitation to return
    • Check the guest in and out in an efficient manner
    • Anticipate the gusts needs and exceeds their expectations
    • Proper cash and credit card handling
    • Communicate effectively with guests
    • Respond to guest inquiries and complaints in person and via telephone
    • Effectively operate the hotel computer systems
    • Develop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundings
    • Monitor room availability, selling strategies, discounts and frequent guest program benefits
    • Communicate and coordinate work orders
    • Perform other clerical duties as needed, such as filing, photocopying, and collating.
    • Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
    • Retrieve messages from voice mail and forwards to appropriate personnel.
    • Other duties as assigned
    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience:
    • High school diploma or general education degree (GED)
    • Ability to prioritize and multi-task in high-pressure situations
    • Three years Marriott/Fosse, Hilton, or high-end hotel brand experience preferred
    Communication Skills:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
    Bi-lingual in Mandarin preferred.

    Mathematical Skills:

    Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills:

    Proficient in Microsoft Office Suite.
  • Homewood Suites Houston Northwest Cy Fair

    Front Desk Agent

    1 week ago

    Homewood Suites Houston Northwest Cy Fair Houston, United States

    We're in northwest Houston, just off US 290 and minutes from Beltway 8. Less than two blocks from North Cypress Medical Center and Memorial Hermann, our suites offer a comfortable family retreat with fully equipped kitchens and separate living and dining areas. · The Homewood Sui ...

  • Hyatt Regency Houston Galleria

    Front Desk Agent

    3 weeks ago

    Hyatt Regency Houston Galleria Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Sun Coast Resources, Inc.

    Help Desk Agent

    2 weeks ago

    Sun Coast Resources, Inc. Houston, United States

    **TITLE**:Help Desk Agent · **LOCATION**:Houston, TX · **POSITION REPORTS TO**:Service Desk Manager · **SCHEDULE**:Monday through Friday. 7:30 am to 4:30 pm, Occasional overtime and weekends required. 9-80 work schedule option available · **COMPENSATION**:Commensurate with skills ...

  • Extended Stay IAH Airport

    Front Desk Agent

    2 weeks ago

    Extended Stay IAH Airport Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hilton Houston Medical Center

    Front Desk Agent

    2 weeks ago

    Hilton Houston Medical Center Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • InterContinental

    Front Desk Agent

    2 weeks ago

    InterContinental Houston, United States Part time

    **Role Purpose** · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free exper ...

  • Courtyard Houston Dt/Conv Ctr

    Front Desk Agent

    2 weeks ago

    Courtyard Houston Dt/Conv Ctr Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Courtyard Houston Galleria

    Front Desk Agent

    2 weeks ago

    Courtyard Houston Galleria Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Springhill Suites Hou DT Convention

    Front Desk Agent

    2 weeks ago

    Springhill Suites Hou DT Convention Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Hyatt House/Hyatt Place Hou Med Ctr

    Front Desk Agent

    3 weeks ago

    Hyatt House/Hyatt Place Hou Med Ctr Houston, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Fairfield Inn Houston/The Woodlands

    Front Desk Agent

    1 week ago

    Fairfield Inn Houston/The Woodlands The Woodlands, United States

    Compensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...

  • The Chifley Houston, Tapestry Collection by Hilton

    Front Desk Agent

    2 weeks ago

    The Chifley Houston, Tapestry Collection by Hilton Houston, United States

    **Job Summary**: · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotels high standards of quality. · **Essential Job Functions**: · - This d ...

  • Hotel Zaza Memorial City

    Front Desk Agent

    2 weeks ago

    Hotel Zaza Memorial City Houston, United States Full time

    **Summary**:To ensure appropriate checking in and checking out of guests and providing services to all guests in a courteous and professional manner. · **Essential Functions**: · - To be thoroughly acquainted with all check-in and check-out procedures and policies. · - Be fully a ...

  • HomeTowne Studios & Suites by Red Roof

    Front Desk Agent

    5 days ago

    HomeTowne Studios & Suites by Red Roof Houston, United States

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ $14.00 per hour** · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel ...

  • Holiday Inn Express/ Staybridge Suites Houston Galleria Area

    Front Desk Agent

    2 weeks ago

    Holiday Inn Express/ Staybridge Suites Houston Galleria Area Houston, United States

    Responsible for providing quality guest service as it pertains to all front office operations including but not limited to checking in/out of hotel guests; phone/PBX operations, mail/message service, hotel reservations, concierge services etc. in a professional and hospitable man ...

  • Access Dx Laboratory

    /front Desk Agent/

    4 days ago

    Access Dx Laboratory Houston, United States

    We are currently looking for Front Desk Agent full or part-time available (Hiring Fast) · **Job Types**: Full-time, Part-time · Pay: $ $25.00 per hour · Schedule: · - Monday to Friday · Work setting: · - In-person · Work Location: In person ...

  • Best Western Plus Northwest Inn and Suites

    Front Desk Agent

    2 days ago

    Best Western Plus Northwest Inn and Suites Houston, United States

    **Looking for someone who can work 3pm-11pm and occasional morning and overnight shifts. 4-5 days a week including weekends.** · **QUALIFICATION STANDARDS** · Education & Experience: · - At least 2 to 3 years of progressive experience in a hotel or a related field PREFERRED. High ...

  • Holiday Inn NRG/ Med Center, Houston

    Front Desk Agent

    1 day ago

    Holiday Inn NRG/ Med Center, Houston Houston, United States

    1 year IHG Front Desk working experience required. · Pay: $ $14.00 per hour · Schedule: · - Holidays · - Monday to Friday · - Weekends as needed · Work setting: · - In-person · **Education**: · - High school or equivalent (preferred) · **Experience**: · - Hotel experience: 1 year ...

  • Blossom Hotel Houston

    Front Desk Agent

    1 day ago

    Blossom Hotel Houston Houston, United States

    **Description**: · **Full-time and Positions Available.** · **There are two open positions required**: · **_ Able to work Flexible Schedule a.m/p.m** · **_ One person p.m. and overnight shift** · **Blossom Hotel Houston is the newest luxury property** located in the heart of Bayo ...

  • Ponte Inc.

    Front Desk Agent

    5 days ago

    Ponte Inc. Texas City, United States

    Summary: We are looking for the best of the best Previous Front Desk & Night Audit experience with Hilton, Marriott or IHG is a must Must be available to work all days and any shift that the needs of the business require. · Represents the hotel to the guest throughout all stages ...