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    Lead Service Coordinator - Los Angeles, United States - BMD

    BMD
    BMD Los Angeles, United States

    3 weeks ago

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    Description


    Are you an organized and customer-focused professional with a knack for problem-solving and teamwork? We're currently seeking a Lead Service Coordinator to join our team and play a pivotal role in ensuring the smooth delivery of our services and exceptional customer satisfaction.

    Pay range- $25/hr-$30/hr DOE.We offer
    • A great company with a solid reputation and strong core values
    • An employee ownership culture
    • Opportunity to make an impact
    • Competitive salary and benefits package 401(k) and Employee Stock Ownership Plans with Company stock
    • Total Reward Package which includes medical, dental, vision, paid time off, paidholidays, tuition reimbursement, employee assistance program and moreThe Service Coordinator receives requests for service from customers in a friendly and professional manner and processes requests under the direction of the Service Manager.

      In addition, the Service Coordinator sustains extensive product and process knowledge in order to respond to homeowner, architect, builder, retailer, and salespersons' requests for technical product, installation and warranty information; with a primary focus on providing timely and courteous service solutions while protecting the interests of our company.


    Competencies:
    Knows the job, business & products Accuracy Productivity Problem solving Verbal communication skills Written communication skills Customer focus Flexibility Process management Builds relationships Dependability

    Essential Functions:

    Act as a point of contact for homeowners, architects, builders, and retailers by providing customer service and service support in an effective, accurate, timely and professional mannerReceive telephone, fax, email, and software generated requests for parts and/or service from customers and process requests in a professional and timely mannerKey orders for parts into computer using back office and Window and Door Quoting SoftwareReview parts orders for accuracy and consistency in options and specificationCreate and maintain service files with complete and accurate informationCommunicate and follow-up with customers to clarify needs and provide scheduling estimates and appointmentsAct as a liaison and resource for customer service personnel regarding service issues in the Company's sales areaDocument pertinent findings with dealers, contractors and/or consumersResearch consumer and customer service concerns and questionsMaintain service database by documenting correspondence with consumers, dealer or factoryDocument and communicate recurring quality concerns or product issues to ManagerMaintain knowledge of warranties, provide customers with warranty information, and handle service and warranty issues raised by customers according to Company guidelinesMaintain current customer information using customer relationship management (CRM) softwareWork cooperatively with co-workers and other departments in order to keep them informed of relevant information, allow proper transfer of inquiries beyond the scope of position, and assure positive customer relationships are maintainedMaintain advanced, current product knowledge for our product linesAttend and participate in product, service and installation training and other meetings as requiredPerform additional duties as required or requested.

    BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

    We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

    This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

    BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.#J-18808-Ljbffr
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