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    Sales Support Associate - Kansas City, United States - ORANGE EV LLC

    ORANGE EV LLC
    ORANGE EV LLC Kansas City, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Position Summary

    Assist in the adoption of our EV trucks by providing support to the sales staff while delivering the best customer experience in the industry. You will support the RSMs (Regional Sales Managers) in your territory with daily activities to drive revenue growth and efficiency. This will require someone to be able to identify, adapt, and drive outcomes through excellent communication and organization. You will provide support throughout the entire life cycle of a customer, helping drive repeat business and a great brand experience.

    As a Salesforce Administrator, you'll play a vital role at Orange EV. We are looking for a proactive individual who can help us launch, implement, and continually improve and enhance our Salesforce platform. Responsibilities will include gathering requirements and feedback, designing scalable best practice solutions, and managing the product roadmap requiring project management capabilities and presence. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

    We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to identify areas of improvement quickly. The Salesforce Administrator should be comfortable with change management and governance and communicate, prioritize, and manage all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

    Position Responsibilities

    • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
    • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
    • Drive and oversee Project Management with internal and external stakeholders
    • Experience with system implementation and launch
    • Comfort and familiarity with data migration
    • Review, update, and directly code (or oversee outsourcing) of Apex
    • Sandbox environment management
    • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
    • Identify unused or underutilized platform features
    • Create a platform roadmap and define priorities, liaising with stakeholders
    • Own the communication of any platform changes to end users and stakeholders
    • Data management to improve Salesforce data quality, implementing rules and automation as needed
    • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
    • User support tickets
    • Monitor and improve user adoption
    • New user and ongoing user training
    • Technical documentation
    • Working with integrated applications including (Microsoft Visual Studio, Nifi, Rest APIs)

    Position Qualifications

    We are seeking a highly motivated Sales professional with qualifications that include:

    • Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration hands-on experience with Pardot, Field Service with mobile,
    • Trailhead Badges/Super Badges
    • Certified Salesforce Administrator
    • Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder
    • Bachelor's/Postgraduate degree, preferably in a computer-related field (e.g. computer science) or professional qualifications
    • Working knowledge of the APEX development environment

    Ideal Candidates Will Also Have

    • A proactive attitude to platform enhancements
    • Designing scalable, best-practice solutions
    • Excellent relationship-building skills
    • Ability to liaise with stakeholders at all levels
    • Translating requirements into technical solutions
    • Experience in change management and governance
    • Training end users and key stakeholders
    • Technical documentation
    • Available and responsive to questions
    • Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
    • Demonstrates continued personal/professional development
    • Active in the Salesforce community
    • Experience with code development in middleware and other similar languages such as Java

    Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.

    EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

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