Time Limited Alumni Customer Service and Data Representative - Cambridge, United States - New England Board of Higher Education

Description

Location Expand Show Other Jobs Job Saved Save Job Time Limited Alumni Customer Service and Data Representative Harvard University Alumni Affairs and Development Details **Posted:** 19-Jan-22

**Location:** USA - MA - Cambridge

**Type:** Full-time

**Salary:** Open

**Categories:**

Administrative/Support Alumni Affairs Staff/Administrative **Internal Number:** 56735BR

**This position will be based on our campus in Cambridge, MA. However, due to the COVID-19 pandemic this position will be remote until further notice.**

**Alumni Affairs and Development (AA&D)** comprises the University Development Office (UDO), Faculty of Arts and Sciences (FAS) Development, AA&D Resources, and the Harvard Alumni Association (HAA). There is a unique relationship between the University and the FAS fundraising operations, resulting from a long history in which University fundraising ultimately grew out of College fundraising.

**Harvard Alumni Association (HAA)**

The HAA is the official association for all of Harvard University's alumni. The HAA is responsible for University-wide alumni initiatives and works with all Harvard Schools, including the FAS, to increase alumni engagement. The HAA is also the home of the Harvard and Radcliffe College Alumni Programs Office. The HAA supports a global network of volunteers who organize alumni through Harvard Clubs, Shared Interest Groups, college classes, and graduate and professional School organizations.

This full-time, temporary position is one of three staff providing exceptional customer service in the Harvard Alumni Association's College Alumni Programs team. S/he reports to the Associate Director for College Alumni Programs and works in close partnership with the Coordinator for College Alumni Programs. The person in this role will interact with a broad variety of constituents including alumni, students, parents, and administrative personnel in a fast-paced, high-volume, deadline-driven environment. This position plays a critical role in representing Harvard in response to inquiries related to Harvard College reunions, senior class activities, and alumni celebrations. Ultimately, a successful Alumni Customer Service Representativewill be responsible for maintaining accurate, up-to-date, and useable information in our systems.

**Customer Service Core Duties:**

Manages multiple, high-volume email inboxes

Responds to issues and questions from end users via phone and online channels

Deploys, refines, and updates templated email responses and FAQs

Effectively interacts with users of all technical skill levels to advise on online event registration

Interacts and supports alumni and community members ranging from current students to 90+ year-olds.

**Data Entry, Integrity, and Reporting Core Duties:**

Entering alumni data and account information within time limits set with manager

Generate reports, store completed work in designated locations, and perform backup operations

Compiling, verifying accuracy, and sorting information

Maintains registration files and related records

Research and obtain further information for incomplete documents

Performs additional tasks as required to ensure data integrity and accuracy

**General Administrative Core Duties:**

Performs additional tasks as required to ensure a high-level of alumni, student, parent, and volunteer support

Provides timely updates to users, colleagues, and management on the status of outstanding issues

Printing, sorting, and mailing celebration tickets

Creates complex mail-merge files

Sorts, organizes, and processes paperwork and financial records after entering data

Scan documents and print files

*This is a time-limited position for 6 months from start date (anticipated in January).*

*This position requires a 3 month orientation and review period.

Please include a cover letter with your application.*

**About Harvard University**

Harvard University, based in Cambridge and Boston, Massachusetts, was established in 1636 and is the oldest institution of higher education in the United States. The University is home to over 20,000 students and employs 18,000 people, making us the fifth-largest employer in Massachusetts. Harvard is a special place, filled with diverse, energetic, and talented people who are driven to grow and succeed. By working here, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise.

We are a dedicated team of 400 alumni affairs and development professionals supporting Harvard's advancement activity through roles that include front-line fundraising, alumni and volunteer engagement, technology, events, communications, prospect management and research, business process, talent management and many other areas.

Harvard's Alumni Affairs and Development team inspires and galvanizes alumni, friends, and members of the University community to support Harvard through philanthropy, governance, and active engagement. AA&D believes a workplace that reflects the diversity of our society and our ever-evolving University constituency makes us a stronger and more effective organization. Our goal is to create an environment of respect that values the many talents, perspectives, and experiences of our community, to deliver the strongest possible results by incorporating diverse perspectives into our daily work, and to make AA&D a great place to work for everyone. AA&D strives to live our values of respect, inclusion, trust, collaboration, innovation and sharing of information in our daily interactions and our work.

To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at .

**Discover AA&D and Harvard University Benefits**

Opportunities for internal advancement

A creative, high- energy, collaborative environment

Generous Vacation, Sick, Personal, and Holiday pay

Medical, Dental and Vision benefits starting on your first day

University-funded retirement plans

Tuition Assistance Program

Transportation benefits to help with your daily commute

Health and wellness discounts, memberships and programs

Additional benefits can be found at .

**Accommodations:**

Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.

**Vaccine Requirements:**

Harvard requires COVID vaccination for all Harvard community members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's

1-2 years of related experience, education may count towards experience.

Superb written and oral communications skills, with excellent attention to detail.

Experience with customer support best practices (phone required).

Expertise in Microsoft Office Suite, including Word and Excel.

Bachelor's degree preferred

Previous experience in a fast-paced office environment

Solid PC computer skills with the capability to master new software applications

Experience with databases (Certain, Advance, Qlikview preferred)

Ability to execute extensive mail merges and report generation

Strong organization skills

Must have ability to handle confidential materials with discretion and display sound judgment

EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status,