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    Commercial Operations Manager - Birmingham, United States - Swagelok Alabama | Central & South Florida | West Tennessee

    Swagelok Alabama | Central & South Florida | West Tennessee
    Swagelok Alabama | Central & South Florida | West Tennessee Birmingham, United States

    2 weeks ago

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    Description

    ABOUT US: SWAGELOK ALABAMA | CENTRAL & SOUTH FLORIDA | WEST TENNESSEE

    We are the local authorized sales and service center for Swagelok Company, a global leader recognized for manufacturing excellence in fluid system components and solutions. Our mission extends beyond delivering high-quality products; we are dedicated to ensuring the safety of our customers' employees and operations, enhancing system performance, and eliminating leaks. With quality at our core, we commit to a world-class customer experience backed by 76 years of manufacturing excellence in our local markets of Aerospace, Clean Energy, Semiconductor, Defense, Power, Chemical, and Refining.

    ROLE OVERVIEW:

    As the Commercial Operations Manager, you will spearhead our commercial strategy, driving collaborative growth in our rapidly expanding business. This role demands a unique blend of strategic vision and operational excellence, enabling you to leverage Swagelok's storied brand and resources to shape our strategic direction. Your responsibilities will span across optimizing Salesforce utilization, leading marketing strategy execution, and nurturing our Tier 3 accounts, all crucial to supporting long-term strategy and our growing business.

    COMPETENCIES:

    • Leadership: Ability to guide, inspire, and empower others to reach their full potential and achieve collective success.
    • Adaptability/Resilience: Recovers quickly from change or setbacks. Ability to regularly balance the strategic with the tactical to manage multiple initiatives simultaneously.
    • Communication: Active listening style that achieves understanding, appreciation for others, and expressing oneself in a clear and well-articulated fashion appropriate to the audience. Excellent verbal and written communication skills.
    • Customer Service: Anticipating, delivering, and maintaining professionalism with customers and team members.
    • Initiative: Acts on opportunities, identifies problems, develops, and implements solutions.
    • Optimism: Always references the positives in any situation.
    • Results Orientation: Gets results in a consistent and reliable manner.
    • Teamwork/Collaboration: To be supportive of all company initiatives, act collaboratively with other team members, departments, and have a customer relationship orientation.
    • Work Habits: Attention to detail, planning and organization, strong work ethic, ability to function autonomously, work with a sense of urgency.

    KEY RESPONSIBILITIES:

    Marketing Management and Strategy Ownership

    • the formalization and execution of the Annual Integrated Marketing Plan in collaboration with the Marketing Strategist.
    • Corporate content and Global Network to learn and apply the right best practices to our local strategy.
    • and oversee marketing strategy initiatives, including support of our top-account engagement plans, to advance business partnerships and a highly customized experience.

    Salesforce Maximization and Lead/Opportunity Generation

    • the Salesforce Optimization Project to streamline processes, customize tools to enhance utilization and broaden its impact.
    • lead and opportunity generation, through Salesforce Campaigns and improved maintenance and generation of new contacts, to support commercial objectives.
    • analytics and CRM tools to monitor sales performance, learn and apply what is working and where we can improve or process.

    Inside Sales Management and Tier 3 Account Ownership

    • and implement growth and development plans for Tier 3 accounts through effective management of the Business Development Coordinator (BDC).
    • an Inside Sales Program that identifies high-potential Tier 3 accounts for targeted relationship building and expansion, promotion plans.
    • for commercial SAP customer data governance, ensuring accuracy and compliance.

    WORK ENVIRONMENT:

    • Environment
    • to lift equipment or supplies, up to 50 pounds
    • to sit for extended periods or to stand and move intermittently throughout the workday
    • possess sight/hearing senses to adequately perform the functions
    • Time Spent Traveling: Less than 5%

    QUALIFICATIONS:

    Education:

    • Bachelor's degree - Business Administration, Marketing, or related field
    • Salesforce accreditation recommended

    Experience:

    • Minimum of 3 years' experience as a Salesforce Administrator
    • Expertise in Salesforce design and configuration preferred.
    • Experience in optimizing Salesforce adoption and adherence within an organization.
    • Minimum of 2 years' experience managing people, experience managing cross functional teams is preferred.
    • Advanced understanding of Microsoft Office Suite and Adobe Creative Suite (Particularly Photoshop and InDesign).

    *Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the employer.

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