- Handle customer queries, escalations & a large volume of day to day reports through the life cycle of customer orders.
- Build a close working relationship with the Key Account control tower staff staffing through understanding their day to day business requirements and servicing accordingly.
- Ensure a large number of customer & carrier performance reports are completed weekly/monthly and submitted on time and with accurate content.
- Apply scheduling, planning, and coordination activity to support product inbound and outbound operations.
- Ability to communicate both internally and externally with the customers and stakeholders.
- Process order set up via preferred internal system to include but not limited to EDI feeds or manual creation.
- Ensure orders are picked and processed timely to meet KPI requirements and help monitor and ensure proper inventory levels per customer expectations.
- Other duties as assigned.
- Customer service background in logistics or planning with ability to build a relationship with the customer and handle problem resolution in timely manner.
- Word, Excel, Outlook knowledge with strong emphasis on Excel (V Look Ups, Pivot Table is a plus) used for tracking and analysis.
- Ability to adapt and work in an ever changing, stress induced changing environment.
- Ability to multiitask effectively
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Logistics Coordinator - Social Circle, United States - syncreon America Inc
Description
Interested in joining a dynamic and growing 3PL as a L2 – Logistics Coordinator where lots of engineering challenges await? Our Social Circle, GA team is working on continuous improvements, operational efficiencies and layout, and is looking for a motivated and experienced colleague with a strong background in supply chain management.
If you are a results-oriented, team-player with a track record for providing top-tier customer service and possessing a "can-do" attitude and you find yourself excited for the possibility of expanding your role within the Company at this time - then we want to hear from you and how you might contribute to the further growth of the team within this role
About the Role
How you will contribute
Your Key Qualifications
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
