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    Customer Service Representative/Online Banking - Hollywood, United States - Keysbank

    Keysbank
    Keysbank Hollywood, United States

    3 weeks ago

    Default job background
    Description

    10-Dec-2021 to Until Filled (EST)

    Miramar, FL, USA

    Hourly

    Full Time

    *401K & Profit Sharing, Educational Assistance Program, Bank Services, Health, Dental & Vision Insurance*

    **CUSTOMER SERVICE REPRESENTATIVE - ONLINE BANKING**

    **Position Responsibilities:**

    Administer daily data processing functions, including new enrollments, electronic file transfers, wire transfers, stop payments, ACH, bill pay drafts, and other related activities, including troubleshooting and technical support.

    Administer requests for additions, changes, research, and assistance related to Digital Banking transactions and services, automated voice response system, core banking system, and any other products or services managed by the Digital Banking Department.

    Answer customer/client requests or inquiries concerning services, products, fees, claims, and reports problem areas.

    Organize and respond to action items and customer communications generated online, as well as customer service and interdepartmental email; prepare customer and interdepartmental communication as needed.

    Perform general office duties including filing, preparing mailings, and data entry.

    Provide back-up support to all other unit functions and assist with any related task as requested, needed, or assigned by the specialist/manager.

    Responsible for improving customer retention through cross-selling of programs and services available to the customer.

    Strong understanding of the concepts of audit trails and separation of duties.

    Standard office skills such as: typing with accuracy and reasonable speed, business software applications, including Microsoft Windows, Teams, Outlook, Word and Excel; Fax; Scanner; Photocopier; etc.

    Sound computer/technical skills including basic troubleshooting; understanding of batch processing; transaction flow in a banking environment; or call center/help desk environment a plus

    Appetite for continuous learning; resiliency and an affinity for change

    Performs other related duties and responsibilities as assigned

    Responsibilities also include other duties as assigned by the supervisor/manager

    **Competencies:**

    Flexible and highly motivated team member

    Work under pressure in a fast-paced work environment

    Good communication skills to provide excellent service to our valued customers

    **Required Education & Experience:**

    High School Diploma, GED or equivalent

    1-year Customer Service

    Excellent Verbal and Written Communication with Customers

    Bi-lingual

    **Essential Job Functions:**

    Essential job functions include the employee occupying this position will frequently be required to perform problem resolution; communicate with both internal and external customers and create written documentation. The employee must be able to remain in a stationary position 60 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.

    **Benefits Overview** :

    Excellent Starting Salary

    Quarterly Cash Profit Sharing

    Great Hours - Closed Sundays

    Paid Holidays, Vacation & Sick Time

    Health, Dental, Vision & Life Insurance

    401k Employer Match

    Tuition Reimbursement

    EOE M/F/V/D

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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