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    Service Desk Analyst - Dallas, United States - TEKsystems

    TEKsystems
    TEKsystems Dallas, United States

    1 week ago

    TEKsystems background
    Description

    Tech Support Agent at Wells Fargo

    This leading company is seeking Tech Support Agents to provide assistance to internal employees through inbound phone calls. If you thrive in a fast-paced environment and have a passion for technology, this could be the perfect fit for you!


    Job Responsibilities:
    • Receive inbound calls to troubleshoot various technical issues such as password resets, server problems, VPN connectivity, and more
    • Manage a ticketing queue and ensure timely resolution of employee concerns

    Training Process:

    Agents will undergo compliance courses in the first week followed by a 1-week instructor-led virtual training. After completion, you will transition to your designated shifts and provide support to employees.


    Requirements:
    • 12-24 months of experience in a Service Desk environment
    • Commitment to work until the contract end date

    Key Skills:
    • Ability to handle inbound calls and chats efficiently
    • Proficiency in troubleshooting technical issues related to Microsoft products, software installations, and peripheral devices
    • Strong communication skills and customer-focused approach

    Additional Skills:

    Experience with Microsoft software, O365, Outlook, and Virtual Desktop Infrastructures. Familiarity with Mobile Device support including iPhones and Androids.

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