- Must be able to lead and communicate at a high level to Customer Support Staff, Production employees, Management and Customers
- This position must be computer literate.
- General office duties, ordering supplies, scanning/faxing, filing, answering phones
- Maintain excellent working conditions, a safe work environment, and high morale within the plant.
- Review and ensure that all plant goals regarding in-bounds, out-bounds, on-time deliveries, backlog, and other product quality and performance issues are being met.
- Attend scheduling meetings
- Monitor inventory and warehouse items. Provide input to management as to availability of stock, slow moving, and fast moving items.
- Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
- Must display emotional control in time sensitive situations and be able to multi-task
- Must be able to communicate clearly and effectively
- Comply with company policies and procedures.
- Experienced in Microsoft Office is required
- Any additional duties as assigned by management
- Transfer built orders into Supply Connect program
- Print productions orders
- Maintain spreadsheets
- Maintain and run reports
- Print production labels and needed forms
- Review and understand backlog
- Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
- Input data into customer sites such as TMS, TMC
- Coordinates appointments for shipment pick up
- Assists with activities involving customer requirements
- Maintain customer files.
- Scan and email all BOL to Retail's Central Receiving Manager
- Operating standards - The employee will need to meet or exceed the Operating Standards set in the Distribution Center. Such standards will be set annually and communicated to the Admin.
- Personal growth - Each year there will be professional goals developed and agreed to by the Services Manager and the DC Operations Manager.
- Employee relations - The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
- Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.
-
Services Manager/shipping and Receiving
1 week ago
Pratt Industries Westville, United StatesServices Manager · Wednesday through Sunday (Day shift) · The Services Manager is responsible for project management of assigned customers and act as liaison between sales, the customer, production and shipping making sure the project remains on its critical path. · Qualification ...
-
Services Manager
1 week ago
Pratt Industries Westville, United StatesPOSITION TITLE: Services Manager · REPORTS TO: DC Operations Manager/Regional Operations Manager/Director of Customer Strategy & Service. · SUMMARY · The Services Manager of Customer Support Analytics is a role for the strategic purpose of full-time focus on developing, tracking, ...
-
IT Service Manager
3 weeks ago
Apex Dynamics Hobart, United StatesJoin us and make a difference. A metropolis, for example. And of course, the traffic of tomorrow. Together, we are shaping a new era of multimobility. One that is simply sustainable and sustainably simple. With passion and tradition. With innovative tools and smart ideas. With a ...
-
Service Shop Manager
5 days ago
Hoosier Fire Equipment, Inc. Valparaiso, United StatesFire Extinguisher Service Shop Manger needed. · - Responsibilties to include but not limited to: · - Handle and Schedule customer requests for service work needed. · - Schedule Annual customer service accounts for service due. · - Service customer fire extinguishers brought to ou ...
-
Services Manager
4 weeks ago
Pratt Retail Specialties, LLC Westville, United States Full timeServices Manager · Wednesday through Sunday (Day shift). · The Services Manager is responsible for project management of assigned customers and act as liaison between sales, the customer, production and shipping making sure the project remains on its critical path. · Qualificatio ...
-
Nursing Service Manager
3 days ago
Phoenix Technologies Hobart, United StatesNursing Service Manager (m/f/d) - Hobart Ambulatory Care Service · Our ambulatory care service operates in the Hobart area and surrounding regions. Our team of 19 employees provides daily care for approximately 150 sick and elderly individuals through personalized care. In close ...
-
Nursing Service Management
3 days ago
Infinity Systems Three Oaks, United StatesAbout Three Oaks · Welcome, living care · Hello, we are the BIP Group - a strong, nationwide alliance of several experienced nursing services. We are dedicated to providing nursing care for critically ill and dependent people in their homes. Our goal is to offer them real qualit ...
-
Service Management Consultant
3 weeks ago
Eclipse Innovations Hobart, United StatesAre you passionate about sports, enjoy working with people and aspire to a career in a forward-thinking industry? Then SAFS & BETA is the perfect fit for you. The traditional training to become a sports and fitness merchant is undoubtedly one of the most well-known training progr ...
-
Service Coordinator
1 week ago
S. A. Comunale Co., Inc. Westville, United States**About Us**: · S.A. Comunale has been a local industry leader for end-to-end mechanical, fire protection and HVAC services for nearly 100 years. · We offer our clients significant financial strength, unmatched bonding capability, an award-winning safety program, and large-scale ...
-
Customer Service Rep
1 week ago
Lincare Inc. Westville, United Stateswork directly with medical professionals and physicians to facilitate patient care · - advocate for and work in lockstep with chronic patients · - work for an organization that rewards success and fosters a culture of promotion · **Job Responsibilities include**: · - provide outc ...
-
Nursing Service Manager
3 weeks ago
Omega Dynamics Hobart, United StatesWelcome to Hobart At rocket-match, we specialize in recruiting and placing skilled and managerial professionals in the field of healthcare. We place great value on personal support and guidance, discretion throughout the application process, and extensive industry knowledge - all ...
-
Social Services Case Manager
3 weeks ago
Arkos Health Lake County, IL, United States**This is a field position, providing in home visits within the Lake County, IL surrounding cities.** · **How You'll Make a Difference**: · Arkos Health is seeking a **Social Services Case Manager. **The Social Services Case Manager will be responsible for providing support and s ...
-
Manager Food Service
1 week ago
St. Mary Medical Center Hobart, United States**POSITION PURPOSE AND SUMMARY**: · **To take charge of food production activities for the whole hospital.** · **EDUCATION/EXPERIENCE**:_ _** · - Associates degree in management, food and nutrition, culinary arts, human resources or other related degree required. · - Bachelor's d ...
-
Customer Service/office Manager
2 weeks ago
Rj Safety Supplies Schererville, United StatesWe are seeking a Customer Service Representative to join our team You will assist customers in store, on the phone, and perform administrative functions in order to drive company success and Sales · **Responsibilities**: · - Draft correspondences and other formal documents · - Wo ...
-
Relocatable Truck Service General Manager
3 days ago
TravelCenters of America Porter, United States**Now interviewing** · Immediate Opening for a **Truck Service Operations - General Manager** · There's never been a better time to join TravelCenters of America For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depe ...
-
Quantum Ventures Westville, United StatesWe are SYNTAX. SAP partner since the beginning. International IT service provider for the medium-sized manufacturing industry. Well-versed in all things cloud - and on a growth trajectory. SYNTAX advises medium-sized businesses on topics ranging from hosting to hybrid cloud scena ...
-
Training as an office management clerk
3 days ago
Phoenix Industries Westville, United StatesWe are offering a dual training program at our location in Cube Berlin at the main train station starting in August 2024. Join us and complete a certified IHK training as an office management assistant (m/f/d). During your training, you will support our back office team and learn ...
-
Apex Ventures Westville, United StatesYour Contribution · Responsible for developing and implementing the strategic marketplace plan for the Industrial Solutions business segment to support revenue forecasts and strategic initiatives, including budgeting and controlling · Evaluating market needs and new ideas from th ...
-
Senior Consultant ServiceNow HRSD
3 weeks ago
NovaWorks Solutions Westville, United StatesIn our growing team focused on ServiceNow HRSD, we are looking for additional support to advise and inspire our clients on their digitalization journey. If you are seeking a challenge in ServiceNow, including integration with existing HR systems, then join our team. · Your new j ...
-
Sales consultant
3 days ago
Horizon Innovations Westville, United States Part timeWestville Sales Advisor (m/f/d) part-time at MTZ · FIELD OF ACTIVITY · Retail · COMPANY AREA · LIEBESKIND BERLIN · LOCATION · Sulzbach/Taunus · TIME · immediately · WHAT TO EXPECT · You are a true sales talent and provide our customers with competent and friendly advice for an op ...
Services Manager - Westville, United States - Pratt Industries
Description
Job Description
POSITION TITLE:
Services Manager
REPORTS TO:
DC Operations Manager/Regional Operations Manager/Director of Customer Strategy Service.
SUMMARY
The Services Manager of Customer Support Analytics is a role for the strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience.
This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service and support.
This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.
The ideal candidate will exhibit a passion for the customer, a positive motivational style that inspires all employees to become customer focused and a strong background in reporting analytics.
The Services Manager is responsible for the duties listed below and managing the Customer Support Analysts' supporting our customers' needs.
This is a working managerial position in which accounts will be assigned to the Services Manager in addition to support staff is volume determines additional resources.
The Services Manager position is responsible for project management of assigned customers or account managers.They will act as a liaison between sales, the customer, preproduction, production, assembly, and shipping making sure the project remains on its critical path.
They will have direct contact with appropriate parties, to clarify questions, secure necessary approvals and relay production status and shipping status on each job or project.
DUTIES AND RESPONSIBILITIES
High school diploma or GED
Candidates are PREFERRED who offer the following:
Experience working in a manufacturing environment
Computer data-entry experience
Experience in Supply Chain
Experience in the corrugated box industry
LANGUAGE SKILLS
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
TECHNICAL SKILLS
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards - knowledge of the DC Quality System along with Customer requirements
PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear, stand, and sit
Vision requirements include:
close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles.
The noise level in the work environment can be loud.PERFORMANCE MEASUREMENTS
The performance of the Services Manager will be measured as follows:
Additional Information
Pratt Industries is America's 5th largest paper and packaging company with more than 7,000 highly skilled green collar employees dedicated to the environment and sustainability.
Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states.
The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions.
Pratt Industries is committed to recycling and the environment by harvesting the urban forest.
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.
EEOC Statement
Pratt Industries provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.