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    DSS - Santa Clara - Resource Logistics, Inc.

    Resource Logistics, Inc.
    Resource Logistics, Inc. Santa Clara, United States

    1 week ago

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    Description

    Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

    What you ll be doing:

    o Develop a technical understanding of corporate IT environment so you can effectively support our users.

    o Answer to local and remote users configuration questions and other requests, helping them to solve problems.

    o Work together with site managers and developers to guarantee an efficient IT environment for our SW engineers.

    o Work to automate maintenance tasks.

    o Develop solutions which empower users to solve problems on their own and document the solutions

    o Help to plan HW and SW allocation ahead of time, especially for new employees

    o PC/Laptop refresh machine build with Admin duties.

    o Picking up Global IT Desktop tickets

    o Office move installing Client, phones, Monitors, the move, meeting room TVs setup, support

    o Check/refurbish/reimage/proactive check a dozen user laptops

    o Supervising 3rd party vendors

    o Define mobile contract needs

    o Procurement duties

    For this, you need a deep understanding and experience with:

    o Windows laptop administration and problem solving

    o Windows desktop environments such as Windows 11, Mac, Office 365, Duo, Cisco VPN

    o Microsoft Autopilot

    o TCP/IP networking setup and solutions to common configuration problems

    o DNS, NIS, and DHCP administration

    o Jam F and Intune

    What else we need to see:

    o Fluent English Speaker.

    o A passionate dedication to providing excellence in IT support to your users

    o User application experience in a PC and mobile environment

    o Good all round user support in a global office environment

    o Be familiar with a ticketing system for user requests.

    o Have great personable skills and a good communicator

    o Someone who is helpful with a can do attitude

    o Always willing to learn new things and willing to learn from mistakes

    o Good organization and communication skills

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