Jobs
>
Customer Service Representative
>
Edmond

    customer service representative - Edmond, United States - tmveterans

    tmveterans
    tmveterans Edmond, United States

    1 week ago

    Default job background
    Description

    ****CUSTOMER SERVICE REPRESENTATIVE (CSR) Oklahoma City, OK #638861****

    SUMMARY: The primary responsibility of the Customer Service Representative is to solicit and book freight to a particular region or area meeting daily and weekly capacity targets through a selected freight process that generates a mix of freight that maximizes overall yield (profitability) values.

    ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

    Monitor In-bound Capacity and matching loads to trucks accordingly.

    Manage load volumes (weekly goals) and yield measurements for the region/area in accordance with Managements expectations.

    Manage customer weekly commitments and overflow opportunities to optimize asset-based freight network and brokerage business.

    Assure that all loads have proper information including rating, load/unload, bill to, pick-up and delivery times, P.Os, customer information and accessorial data.

    Maintain call lists (Non-EDI committed customers phone number, customer name, email address, etc) and turn-down lists to work brokerage opportunities.

    Assure that every Out-bound load has a firm delivery schedule.

    Maintain customer websites, EDI compliance and timely closure of orders through customer sites.

    Communicate to shippers, customers and Sales Management any service failures.

    Manage book of turn-down freight for brokerage opportunities and coordination with Sales Management to mitigate any customer-facing issues.

    Manage lay-over-ratio for region/area based on Managements Expectations.

    Other duties as assigned.

    MAIN ACCOUNTABILITIES: Freight volumes booked (measured by number of loads per day/week), existing customer growth goals with quality mix (customer commitments, higher-rated etc), Revenue per mile (gross) and layover ratio.

    CORE COMPETENCIES: Customer and Personal Service, Active Listening, Service Orientation, Coordination, Time Management and Monitoring.

    SUPERVISORY RESPONSIBILITIES: N/A

    QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE: High School Diploma or GED. At least 5 years industry and/or previous logistics experience preferred.

    LANGUAGE SKILLS: Ability to speak and write English.

    REASONING ABILITY: Ability to make sound judgments based on fact patterns and can communicate decisions effectively. Analyze factors regarding lane flows, pricing, driver needs and utilization and make decisions that will positively affect these factors.

    COMPUTER SKILLS: Must be computer literate with the ability and desire to learn and operate company specific software. Basic operational knowledge of Microsoft Office products required.

    OTHER SKILLS AND ABILITIES: Must be flexible and ready to adapt to changing needs of others in a high stress and fast-paced environment. Demonstrate patience, initiative, sense of humor and follow through skills. Good problem solving skills; proactively recognize the symptoms of a problem while it is still manageable and have awareness and flexibility to adapt to the needs of several departments/changing needs, and then work according to priorities.

    PHYSICAL DEMANDS: While performing the essential duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

    WORK ENVIRONMENT: The office is climate controlled and the noise level in the work environment is usually moderate.

  • Variety Care

    Patient Service Representative

    1 week ago

    Variety Care Edmond, United States

    Department : Administration Position : Patient Service Representative - Float Employee Category : Non-Exempt Reporting Relationship : Clinical Operations PSR Training Supervisor Character Qualities: Attentiveness - Showing the worth of a person or task by giving my undivided conc ...

  • Stellar Enterprises

    Telephone Customer Service Representative

    2 weeks ago

    Stellar Enterprises Nichols Hills, OK, United States Freelance

    At Nichols Hills, OK, our 2,700 employees* are dedicated to providing exceptional service to our customers at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop. We not only find the right approach for companies like Vodafone, Freenet ...

  • Costco

    Customer Service Representative

    1 day ago

    Costco Edmond, United States

    [Call Center] - As a Customer Service Representative @ Costco you'll: Provide phone support for all Costco Wholesale employees working at warehouses, depots and corporate; Possess a positive attitude and strong dedication to providing quality customer service at all times. Costco ...

  • Rentokil Initial Group

    Customer Service Representative

    1 week ago

    Rentokil Initial Group Edmond, United States

    **Customer Service Representative** · CAROUSEL_PARAGRAPH · Oklahoma City, Oklahoma · Customer Service/Support · 30461 · ** Share Job** · ** Job Description** · Title · Customer Service Representative · Company Brand · Target Speciality Products · ID · # of Openings · ...

  • Integris Health

    patient services representative

    1 week ago

    Integris Health Edmond, OK , USA, United States

    INTEGRIS Health Medical Group, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Service Representative in Oklahoma City, OK. In this position, you'll work Monday - Friday Days with our team providing exceptional care to those who have entruste ...

  • Anvil Geosciences Inc

    Customer Service Representative

    1 day ago

    Anvil Geosciences Inc Edmond, United States

    Company Description · Anvil Geosciences Inc is an oil & energy company based in Oklahoma City, Oklahoma, United States. We specialize in providing geosciences solutions for the oil and gas industry. Our mission is to deliver high-quality services and innovative technologies to o ...

  • Allegiance Credit Union

    Member Service Representative

    1 day ago

    Allegiance Credit Union Edmond, United States

    ** Allegiance Credit Union** · ** (PT) Member Service Representative - South Branch** · Oklahoma City, OK 73170 · E · 5% · Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone. · E · 5% · Other duties as assigned. ...

  • Family Dollar

    customer service representative

    5 days ago

    Family Dollar Edmond, United States

    Family Dollar NE 10TH [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register t ...

  • SYNQ3 Restaurant Solutions

    Customer Service Representative

    1 week ago

    SYNQ3 Restaurant Solutions Edmond, United States

    ** Customer Service Representative -OKC** · **Job Category****:** None **Requisition Number****:** CUSTO001287 Showing 1 location **Job Details** · **Description** · ****10.75/hour PLUS up to $150 bonus a month**** · **** Work from Home**** · At Synq3, our customer-focused O ...

  • Navy Times

    Customer Service Representative

    1 week ago

    Navy Times Edmond, United States

    Customer Service Representative At a glance Location: US-OK-Oklahoma City Posted: 02/12/2022 Closing: 03/11/2022 Degree: High School Type: Full-Time Experience: Not Specified Job description At TTEC, were all about the Human Experience. Elevated. As a **Customer Service Represent ...

  • Workatfirst

    Customer Service Representative

    1 week ago

    Workatfirst Edmond, United States

    **Customer Service Representative** · CAROUSEL_PARAGRAPH · 5700 SW 44th St., Oklahoma City, Oklahoma, US, 73179 · Call Center/ Customer Service · 38490 · First Transit ** Share Job** · ** Job Description** · First Transit Inc. is a leading provider of public transportation ...

  • Integris Health

    patient services representative

    5 days ago

    Integris Health Edmond, OK , USA, United States

    INTEGRIS Health Medical Group, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Service Representative in Edmond, OK, with Dr Partida. In this position, you'll work Monday - Friday Days with our team providing exceptional care to those who hav ...

  • National Veterinary Associates

    Customer Service Representative

    1 week ago

    National Veterinary Associates Edmond, United States

    Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and Customer Service Representativ ...

  • SYNQ3 Restaurant Solutions

    Customer Service Representative

    1 day ago

    SYNQ3 Restaurant Solutions Edmond, United States

    ** Customer Service Representative -OKC-January** · **Job Category****:** None **Requisition Number****:** CUSTO001284 Showing 1 location **Job Details** · **Description** · ****10.75/hour PLUS up to $150 bonus a month**** · **** Work from Home**** · At Synq3, our customer-f ...

  • NewcrestImage

    Guest Service Representative

    1 week ago

    NewcrestImage Edmond, United States

    ** Guest Service Representative** · **Job Category****:** Hourly Field Positions **Requisition Number****:** GUEST02669 Showing 1 location **Job Details** · **Description** · NewcrestImage is hiring a Guest Service Representative for one of our amazing hotels within our portfo ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Edmond, United States

    Family Dollar N CLASSEN BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • Acme Brick

    Customer Service Representative

    1 week ago

    Acme Brick Edmond, United States

    **Customer Service Representative** City **Oklahoma City** State/Territory **US-OK** Employment Type **Full time** · **Join the Acme Brick Family** · **CUSTOMER SERVICE REPRESENTATIVE** · **FLSA Status: Non-exempt** · Acme Brick Company (a Berkshire Hathaway Company) is an or ...

  • 3000 Insurance Group

    Customer Service Representative

    1 day ago

    3000 Insurance Group Edmond, United States

    **Customer Service Representative - Commercial Insurance** · Job Location: · **Oklahoma City, OK 73134,USA** · Job Category: · **Customer Service** · Job Type: · **Full-Time** · **Job Description** · Our office is hiring and we are looking to bring on the right individual ...

  • Allegiance Credit Union

    Member Service Representative

    1 week ago

    Allegiance Credit Union Edmond, United States

    ** Allegiance Credit Union** · ** (FT) Member Service Representative - Edmond** · Edmond, OK 73013 · **FULL-TIME MEMBER SERVICE REP - EDMOND BRANCH** · **$14.00 an hour** · MONDAY - FRIDAY 9:15 a.m - 6:15 p.m. · ROTATING SATURDAYS 7:45 a.m. - 1:15 p.m. · **Role:** To assis ...

  • 3000 Insurance Group

    Customer Service Representative

    1 week ago

    3000 Insurance Group Edmond, United States

    **Customer Service Representative - Commercial Lines** · Job Location: · **Oklahoma City, OK 73134,USA** · Job Category: · **Customer Service Representative** · Job Type: · **Full-Time** · **Job Description** · If you have experience in the insurance industry, 3000 Insura ...