Customer Service Representative - Edmond, United States - Workatfirst

Workatfirst Edmond, United States

3 weeks ago

Description

**Customer Service Representative**

CAROUSEL_PARAGRAPH

5700 SW 44th St., Oklahoma City, Oklahoma, US, 73179

Call Center/ Customer Service

38490

First Transit ** Share Job**

** Job Description**

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

**Summary of Position:**

Facilitates and assists the customers in the loading process of all renting passengers at Will Rogers World Airport Terminal and Rent-A-Car Center (CSB). Gives friendly and courteous service to our passengers and properly counts and manages the passenger flow and maintains the loading order of the bus rotation.

**Experience and Skills Required:**

Must have excellent communication skills and conflict resolution skills.

Must be available to work shifts that can start at any hour (24 hours) and on any day.

Must read and understand bus rotation and customer service plan and maps.

Must be able to work without direct supervision and in a team oriented environment.

Must be able to stand outdoors in widely varying temperatures and environmental conditions.

**General Requirements:**

Greets all passengers in the loading areas in a courteous and enthusiastic manner.

Keeps complete focus on their area and other monitors other team members activities and communicates effectively instructions as they become available.

Facilitates and assists ADA passengers to the rental car company counters in the CSB as well as the airline ticket counters at the Will Rogers World Airport.

Keeps the loading areas clear of all items that could pose a safety danger to the staff or passengers and reports to their supervisor immediately.

Notifies road supervisors/management of deviations, overloads, accidents, passenger incidents, medical/behavioral problems.

Works in a safe and efficient manner at all times.

Other duties as assigned by supervisors and/or management.

**Physical Requirements & Working Conditions**

Pushing/Pulling - Must be able to handle heavy wheelchairs and luggage.

Lifting Must be able to lift up to 80 pounds.

Bending / Stooping Checking for lost items on the ground.

Seeing Reading signs, spotting ADA passengers from a distance.

Talking Communicating with passengers, dispatch office and supervisors.

Standing Must be able to stand up to 8 hours during a shift.

Environmental Position is outdoors up to 8+ hours daily and position works in extreme heat (above 100 degrees) and cold (under 30 degrees). Has extensive exposure to direct sunlight and changing weather conditions.

**Benefits**

We offer $12.65 per hour and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

**Diversity & Inclusion**

Because were stronger together, we aspire to have a culture where all people are First. Were committed to providing an inclusive and diverse working environment for everyone every day.

**Professional Advancement**

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

**Extensive Training**

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

**Community Service & Impact**

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, youll have a positive impact on others.

*We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.*

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Customer Service Representative - Edmond, United States - Workatfirst

Description

Telephone Customer Service Representative

Patient Service Representative