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Lodi

    Supervisor, Operations - Lodi, United States - Blue Shield

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    Description
    The Medicare team is responsible for servicing Medicare members including Med Supp). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager.

    In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience.

    Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially.

    We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

    Your Role

    The Medicare team is responsible for servicing Medicare members including Med Supp). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager.

    In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience.

    Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially.

    We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

    Your Work

    In this role, you will:
    Be responsible for routine operations and people management functions

    Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization

    Consult and make recommendations to management on operational issues

    Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management

    Apply policies and procedures within health care operations

    Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement

    Perform routine quality audits for each team member to help improve the overall quality experience

    Manage onboarding of new team members

    Complete administrative tasks such as updating timecards, schedule updates, etc.

    Perform additional responsibilities as assigned

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