Supervisor, Operations - Lodi, United States - Blue Shield of California

Blue Shield of California

Verified Company

Lodi, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Medicare team is responsible for servicing Medicare members including Med Supp). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager.

In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially.

We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

**Your Role
The Medicare team is responsible for servicing Medicare members including Med Supp). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager.

In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially.

We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

**Your Work

In this role, you will:

Be responsible for routine operations and people management functions
Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
Consult and make recommendations to management on operational issues
Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement
Perform routine quality audits for each team member to help improve the overall quality experience
Manage onboarding of new team members
Complete administrative tasks such as updating timecards, schedule updates, etc.
Perform additional responsibilities as assigned

**QUALIFICATIONS
Your Knowledge and Experience**- Requires working 50% in-office and live within a 50 mile radius from Lodi, CA

Requires a minimum of 5 years of prior relevant experience
Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution
Typically, requires broad job knowledge of technical or operational practices within assigned discipline
Medicare experience preferred
Experience supervising a remote team preferred
Call center experience strongly preferred
Experience in managing and engaging a remote team
Strong internet service required, to include at least 16 megabytes per second download and most importantly 5 megabytes per second upload Availability to work evenings, weekends and holidays as needed

Pay Range:

The pay range for this role is: $ to $ for California.

Note:

ABOUT THE TEAM

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price.

We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve.

Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving.

Here at Blue Shield, we strive to make a positive change across our industry and communities - join us

Our Values:

-
Honest . We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
-
Human . We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
-
Courageous . We stand up for what we beli