Help Desk Technician - Friant, United States - Table Mountain Casino Resort

Table Mountain Casino Resort Friant, United States

3 weeks ago

Description

Purpose of Position:

Ensure proper computer operation for end users to accomplish business tasks, receive, prioritize, document, and actively resolve end user help requests.

Job Responsibilities and Duties:

Conduct problem resolution involving the use of diagnostic and help request tracking tools.
Provide in-person, hands-on help at the desktop level.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Prioritize and schedule problems; escalate problems (when required) to the appropriate experienced technician.
Solve practical problems and deal with a variety of variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

Additional Responsibilities:

Perform other duties as assigned.

Education/Experience:

High School diploma or equivalent is required, unless otherwise waived by Human Resources Management.
One (1) year of IT technical support experience preferred.
Technical certifications or a combination of education and experience preferred.
Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities required.

Must be able to work Nights, Weekends, and Holidays

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