- Communicate with providers and members regarding health and welfare and pension benefit plan information.
- Have a complete understanding of and ability to quote medical, dental and prescriptions benefits, Health & Welfare eligibility rules and claim status for members and providers.
- Verify as current, information on file with the Health and Welfare Fund regarding HMO's, divorce, dependent information and other personal documents.
- Assist members in locating contracted providers.
- Assist members with prescription questions, prescription overrides and approvals.
- Calculate and extend eligibility coverage for qualified members on disability.
- Counsel members who come to the Office for assistance with their Health and Welfare and Pension benefits.
- Maintain regular attendance and punctuality.
- Microsoft Office- Word, Outlook, OnBase, basys, HealthRules, Imagenet and Cisco
- Ability to communicate effectively verbally and in writing
- Ability to multi-task while listening to information from members
- Ability to manage difficult situations, to respond promptly to the needs of the member, solicits feedback to improve services and respond to requests for assistance
- Have a general understanding of all departments
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Member Services Rep I - Pasadena, United States - Olympic Staffing
Description
Job Description
Job DescriptionMon thru Friday 8:30 AM to 4:30 PM
PAY $20 to $22 per hour
Position Overview
The Member Services Representative is responsible for assisting members and providers regarding the Health and Welfare and Pension benefits.
Essential Job Functions
Since our inception in 1983, Olympic Staffing Services has worked with complete dedication to the success of our clients and candidates.
Olympic is an Inc. 500-recognized business that provides comprehensive staffing and career solutions to clients and job seekers across Southern California.Company Description
About Olympic Staffing\rSince our inception in 1983, Olympic Staffing Services has worked with complete dedication to the success of our clients and candidates.
Olympic is an Inc. 500-recognized business that provides comprehensive staffing and career solutions to clients and job seekers across Southern California.