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    Customer Service Representative - Fayetteville, United States - D R ALLEN & SON INC

    D R ALLEN & SON INC
    D R ALLEN & SON INC Fayetteville, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    Purpose / General Description:

    Customer Service Representative is responsible for creating the best possible customer experience by clearly understanding customer needs; advising the customers on products to best serve the needs; processing orders accurately and timely; and handling all interactions with customers in a productive and professional manner.

    Essential Duties and Responsibilities:

    • Interact with all customers and sales representatives whether in-person, over the phone or via email in a professional manner. Always present yourself in a cheerful and enthusiastic way communicating effectively with all personality types and maintaining a calm demeanor when working through problems with unhappy customers.
    • Maintain a thorough knowledge of the products and how to use them to help customers select the best products for their purposes.
    • Maintain knowledge and skills in using various types of order processing and payment systems. Use all of the systems effectively and accurately.
    • Be an effective team member by setting a proper example, fulfilling responsibilities, keeping commitments to others, communicating effectively, and building teamwork within the group.
    • Perform consistently to the established procedures and policies for the company.
    • Maintain effective reporting of area metrics to assist the continuous improvement activities.
    Requirements:

    Minimum Requirements:

    • High School Diploma / GED (Associates degree in a construction specialty, or equivalent experience is a plus)
    • 2 years' experience in working in a direct customer sales environment
    • Skilled in Microsoft Office products (Word and Excel primarily)
    • Must be able to type 45 wpm accurately
    • Ability to learn new software programs
    • Strong organization, project management and time management skills
    • Strong communication skills (communicate well at all levels) (Bilingual skills are a plus)
    • Ability to actively participate in improvement efforts and contribute to the success of a team

    Note: This position has physical requirements:

    Employees must possess the ability to perform the essential job functions successfully and safely within the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Employees must maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Prolonged periods of sitting at a desk and working on a computer are an essential part of this position, and as such sedentary work, repetitive motions, and substantial movements of the wrists, hands, and/or fingers are required to perform the work

    Must be able to lift up to 15 pounds at a time.

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