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    Technology Engineer Associate - Phoenix, United States - System One Holdings, LLC

    System One Holdings, LLC
    System One Holdings, LLC Phoenix, United States

    3 weeks ago

    Default job background
    Freelance
    Description

    Summary:
    Leverages technical knowledge and industry experience to design, build and maintain technology solutions.


    Job Responsibilities:

    • Perform design tasks and develop components of application and technical architecture
    • Develop test cases and data
    • Execute tests for the application or technical architecture components, work with other programmers, designers, and architects to meet application requirements and performance goals, participate in code reviews, inform the technical architect and project manager of any issues that may affect any other areas of the project, fix any defects and performance problems discovered in testing, document the application to facilitate maintenance.
    • Assists with selecting appropriate platforms, integrates and configures solutions.
    • Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.
    • May provide consultation on common issues and best practices for junior staff.
    • Provides a systematic analysis on client requirements within the traceability framework and resolves any functional problems encountered.
    • Ensures quality of project deliverables while maintaining compliance with relevant standards and processes.

    Skills:

    • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
    • Basic ability to work independently and manage ones time.
    • Basic knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery.
    • Basic ability to troubleshoot issues and make system changes as needed to resolve issue.
    • Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
    • Knowledge of computer development software across multiple platforms.

    Education/Experience:

    • High School Degree and Bachelors degree (computer science, software engineering, or relevant field) or equivalent work experience required.
    • Entry level to 3 years experience required

    Locations:
    Phoenix, AZ


    Discipline:
    Storage / NAS

    Job Description


    Candidate should possess skills that are aligned to the Site Reliability Engineering (SRE) principles with a focus on the discipline specific to this position.

    SRE is a software engineering approach to PNCs SRC Operations. SRE professionals use software as a tool to manage systems, solve problems, and automate tasks.

    Engineers focus specializes in improving all aspects of reliability, acting as a conduit between infrastructure and application teams on support issues and improving tools, automation, processes, and software.

    Responsibilities | SRE


    • Monitor systems and infrastructure to maintain operational and performance levels
    • Rotational on-call responsibilities
    • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
    • Anticipate potential problems before they become impacting and collaborate to determine solutions
    • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
    • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
    • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
    • Collaborate with Application/Infrastructure support engineers and operations teams
    • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
    • Document work to turn findings into repeatable actions via knowledge articles
    • Mentoring and coaching junior engineers
    Responsibilities | Discipline


    • Analyze and proactively troubleshoot the NAS environment
    • Address all NAS related events and incidents that occur during the coverage window
    • In-depth review of all replication relationships across the NetApp storage arrays
    • Comprehensive review and validation of daily clones, mirrors, snaps and vaults including re-activation and configuration
    • Careful review of the environment for non-critical or repetitive warning symptoms possibly indicative of future issues
    Required Knowledge, Skills, and Abilities


    • Experienced in analysis, proactive troubleshooting, and performance troubleshooting for the NAS storage environment including the creation of documentation for new process and procedures
    • In-depth review of all replication relationships across the NetApp storage arrays
    • Ability to identify and resolve any issues with the replication relationships across the NetApp storage arrays for daily clones, mirrors, snaps and vaults, including re-activation and configuration
    • Working knowledge of Windows Server, Unix/Linux, Solaris & AIX platforms
    • Knowledge of computer networking to include DNS and Firewall
    • Working knowledge of GF Operational Support
    • ITIL Fundamentals
    Soft Skills


    • Ability to handle pressure and/or stressful situations
    • Capable of balancing multiple projects
    • Ability to quickly learn and adapt to testing and support requirements for non-production work, including creating documentation for new process and procedures
    • Strong problem resolution skills including the ability to drive problem and problem bridges
    • Strong skills addressing production critical incidents
    • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
    • Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion
    Education / Experience


    • Bachelors degree in Engineering, Computer Science, or related field required (or equivalent experience)
    • 2 + years of experience supporting large enterprise NAS operations
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