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    Site Health Analyst - Philadelphia, PA, United States - Comcast Corporation

    Comcast Corporation
    Comcast Corporation Philadelphia, PA, United States

    2 weeks ago

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    Description
    Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

    Job Summary

    - Site Health Analyst

    Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

    This role will provide ongoing customer-centric involvement in the product lifecycle that improves existing site health for and helps position new product launches for maximum success and sustainability. This is both a "proactive" and "reactive" role, meaning equal time will be spent assessing data to prepare long term initiatives and triaging the latest issues or concerns.

    - Site Health Analyst

    Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

    This role will provide ongoing customer-centric involvement in the product lifecycle that improves existing site health for and helps position new product launches for maximum success and sustainability. This is both a "proactive" and "reactive" role, meaning equal time will be spent assessing data to prepare long term initiatives and triaging the latest issues or concerns.

    Job Description

    Core Responsibilities:

    Proactive Site Health Monitoring and Analysis

    • Identify and propose solutions to any current gaps with monitoring critical site applications.
    • Identify areas of process improvement that will decrease response and resolution timing for site related issues.
    • Analyze reporting data (Adobe Analytics, Kibana, Catchpoint and others) and communicate out potential gaps or opportunities for product performance improvements.
    • Develop a critical eye using product KPI's to seek out and prioritize website optimizations.

    Defect/Issue Triage

    • Monitor the health and throughput of online orders though installation.
    • Assist in prioritization of defects based on business impact and level-of-effort.
    • Function as a liaison between affected teams/owners and development team or third-party vendors (business operations, content, product, sales, UX, Martech)
    • Assist with issue evaluation and replication.
    • Actively own any accumulated defects or adjustments identified in the online order process to development teams. Coordinate, log, and press any backlogged fixes with appropriate development or Martech teams including near-neighbor dependencies.

    Product Feature Launches

    • Collaborate with Merchandising and Development teams to implement changes to support business and site health goals.
    • Track new feature releases and ensure ongoing site health monitoring requirements are included in initial scope for development.
    • Work with Product Managers to develop product analytics requirements that ensure new feature performance can be tracked to measure success and plan for incremental improvements.

    Requirements:

    • A minimum of 1-3 years in Digital analysis or similar experience in a Digital/eCommerce environment.
    • Experience with: Adobe Omniture, Microsoft Suite, JIRA, Kibana, etc.
    • Data savvy – comfortable putting together reports and communications related to site health issues and/or performance.
    • Experience with (and more importantly willing/eager to learn) complex/enterprise level product suite.
    • Excellent multi-tasking and prioritization skills.
    • Web-tech experience a plus (Agile environment, product feature roadmap, dev release cycle)
    • Project/Program Management skills preferred.
    • Customer-facing eCommerce experience a plus
    • Comcast Business experience preferred.



    Employees at all levels are expected to:
    Understand our Operating Principles; make them the guidelines for how you do your job.
    Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    Win as a team - make big things happen by working together and being open to new ideas.
    Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    Drive results and growth.
    Respect and promote inclusion & diversity.
    Do what's right for each other, our customers, investors and our communities.

    Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

    Education

    Bachelor's Degree

    While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

    Relevant Work Experience

    5-7 Years

    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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