- Our staff functions together as a cohesive group of hearing professionals.
- Performance measures (How to Measure Success)Patient RetentionPatient Referrals/ReviewsSchedule EfficiencyCollected PaymentsAccurate Data/Patient FilesPage BreakOther Duties (Non-Measurable)Support Northland Employee Corporate and/or Department guidelines.
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Patient Services Coordinator - Ballston Spa, United States - Starkey HearCare
3 weeks ago
Description
At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy.
The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her journey to better hearing.
The PSC is responsible for coordinating all aspects of patient care.This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more.
The PSC is an essential component of the Clinic Team and a steward of its resources.Our CultureAn experienced team built around a culture of professional growth and knowledge-sharing.
We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices.
We serve with passion, purpose and excellence.
Total Team Approach
You Will Ensure a Positive Patient ExperienceImmediately acknowledge, greet and service all guests in a friendly, professional manner.
Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when working with patients.
Direct and answer calls in a timely, professional fashion.
You Will Provide Administrative AssistanceStrategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
Maintain day-to-day operational procedures.
You Will Complete Varied TasksLead morning team meeting on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Results
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.
You Will NeedHigh school diploma preferred or equivalent work history.1-2 years' experience in a customer service, medical reception, or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.Industry familiarity encouraged.
Ability to manage all confidential information with complete discretion.
BenefitsCompetitive medical, dental and vision benefits401(k) retirement plan with company matchHealth savings account with a company contributionFlexible spending accounts (medical and dependent care)Paid employee assistance programPaid Time OffAnd MorePay Transparency This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, location, and other factors.
Starting estimated hourly pay:
$16.00 to $18.00 The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.#LI-EB1#AudibelEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
