Program Director - Plant City, United States - Tampa Metropolitan Area YMCA

Description

Under the direct supervision of the Executive Director, the Program Director will provide direct leadership and oversight to programs including Camp, Family Programming, Adult & Youth Sports, and general Y programs within the center while consistently anticipating and exceeding member expectations.

The director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs.

The Program Director will provide supervision to multiple department staff teams driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience.

This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.

• Camp / Kids Day Out >
• Provides direct leadership and oversight to all summer and holiday camp program operations.
• Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
• Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
• Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
• Responsible for program retention and growth.
• Proactively identifies and resolves member issues and concerns.
• Family Programming / Stay & Play Childcare >
• Provides direct leadership of Family Programming initiatives and program spaces to create fun, adventure filled, memorable experiences that matter to members and their children.
• Designs, operates, & supervises the Stay & Play center and Youth Zone, all center family activities and classes, Parents' Night Out and other childcare events, birthday parties, and any other activities/events that benefit family membership in the Y.
• Responsible for the center's family programming calendar and for making connection points with families to increase participation and drive a superior member experience.
• Adult & Youth Sports >
• Provides direct leadership and supervision to youth and adult sports seasons, camps and clinics with a focus on an integrated program strategy that supports membership.
• Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants.
• Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.
• Youth Non-Sports >
• Implements and oversees all recreational activities such as dance, cheer and performing arts.
• Leads Youth Non-Sports associates in driving safety initiatives, increasing program quality and enrollment and enhancing the overall membership/participant experience.
• Oversees program-related facility cleanliness, staff/participant safety and equipment functionality.
• Creates and implements weekly developmentally appropriate program lesson plans/guides and will develop coaches/instructors to deliver this curriculum.
• Program Operations >
• Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
• Develops and implements association survey and measurement strategies and action plans through NPS surveys.
• Leads strategy implementation to achieve strategic plan targets for programming.
• Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
• Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.

• Provides direct supervision and leadership to the camp and family programming staff to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
• Develops and monitor staff training plan with HR Department and the Executive Director.
• Provides direct supervision to all direct reports and ensures their professional development and success.
• Supervises and leads program teams to create and maintain meaningful and impactful relationships.
• Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
• Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
• Completes all job related, supervisory and other trainings as required.

• Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintains proper records, including associate certifications, meetings, and trainings.
• Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.

• BA/BS in youth related field (Early Childhood Education, Elementary Education), business/ operational management or related filed or youth related programs with at least two years of supervisory experience and payroll management experience required.
• Minimum of five years of experience in sports, camp or similar youth related programs with supervisory and payroll management experience required. Prior experience with youth development preferred.
• Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred.
• Proven results in increasing program quality and growth through exceptional planning and organizational skills.
• Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.
• Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
• Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
• Demonstrated ability to multi-task and adapt to changing contexts and priorities.
• Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.

• Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
• Maintain other required certifications as stated in the training matrix.

• The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device.
• Ability to instruct and observe participants during program activities.
• The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions.
• Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
• Ability to sit and reach, and must be able to move around the work environment.
• Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
• Must have flexibility and the ability to adapt to changing circumstances.
• Ability to lift and move a minimum of 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate to high.
• This position requires reliable transportation and willing to travel, if needed.
• This position may require availability to work flexible hours including evenings, weekends, and holidays as needed.