Service specialists for dialogue marketing - Kings Mills, OH, United States - Horizon Group

Horizon Group
Horizon Group
Verified Company
Kings Mills, OH, United States

2 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

Who is this apprenticeship perfect for?:

Are you friendly and confident in your demeanor and communication skills? Do you enjoy interacting with others and communicating? Then you have great qualifications for the role of Service Specialist for Dialogue Marketing.

As you ensure satisfied customers, you are a representative for our company. You will primarily work in our Service Center and in telephone customer service.


During the apprenticeship, Service Specialists for Dialogue Marketing are typically placed in a large office with electrically adjustable desks and will also work in personal customer consultation and order processing.


What will you learn?:


As a Service Specialist for Dialogue Marketing, you will competently and customer-orientedly handle tasks such as orders, inquiries, and complaints.

You will use rhetorical techniques and conversation skills tailored to the situation, and maintain and secure data using databases.

During the apprenticeship, you will learn about customer acquisition, customer retention, and personal customer care.

You will also learn techniques for complaint management and handling complaints, confidently use our information and communication systems, and know how to communicate effectively with customers in person, over the phone, and via email.

You will always prioritize data protection and security.


The final exam consists of three written parts: a service offer with accompanying communication, project management in dialogue marketing, business and social studies, and an oral part in the form of a customer conversation.


Facts:


Duration of apprenticeship:

The apprenticeship for Service Specialist for Dialogue Marketing lasts 2 years.

**
More jobs from Horizon Group
See all jobs of Horizon Group