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    Remote Business Process Engineer/PM - Chicago, United States - Insight Global

    Insight Global
    Insight Global Chicago, United States

    4 weeks ago

    Insight Global background
    Description


    This Business Process Engineer will be working for a rapidly growing mobility operations company that provides professionally managed vehicles to career drivers and software company partners in this global smart mobility industry.

    They provide cars and assets for ride hailing and on demand travel needs.

    They have fairly limited documentation where the goal is to document the current processes and work with stakeholders to understand their workflows and create from scratch business documentation.

    They will help define and build out customer service and AR functions/teams.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    . Required Skills & ExperienceBusiness Process Engineering experience (5+ years)Process improvement (Six sigma, scrum mindset)Map out as is business processesUnderstand reporting, what are key data attributes needed for future decisions to be made/KPIs monitored
    • Project Management-Understanding of Accounts Receivable-Understanding of international business processes Understanding of customer service operations Understand a ticketing system MS Suite and Google suite (Dynamics and business central) Bilingual Spanish speaking (trilingual in Portuguese is a plus) Nice to Have Skills & ExperienceHubspotFluent in PortugesePower BI for reporting OmniChannel communications for customer service or a text messaging channel to know how to tie that data into the ticketing system Six SigmaScrum background Local to Medellin or Bogota Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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