- Take inbound phone calls from taxpayers and answer simple inquiries.
- Verify authorization before discussing confidential tax information.
- Determine the level of technical or system assistance needed and take appropriate steps to resolve issues such as login errors, password resets, and relaying refund/billing amounts, and general tax information.
- Escalate more complex inquiries to a Taxpayer Service Specialist, or take down information for a callback.
- Long periods of sitting is typical.
- Must be able to perform all of the tasks listed above, and be flexible to work on additional projects as assigned.
- Preference will be given for experience in a call center environment.
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Taxpayer Services Temporary Associate - Des Moines, United States - Iowa Department of Administrative Services
Description
Taxpayer Services Temporary AssociatePrint )
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Taxpayer Services Temporary Associate
Salary
$34,320.00 Annually
Location
Des Moines Polk County, IA
Job Type
Temporary
Job Number
Agency
625 Iowa Department of Revenue
Opening Date
05/03/2024
Closing Date
5/13/2024 11:59 PM Central
LinkedIn Tag
#LI-DNP
Point of Contact
Samantha Basar
Job Description
The Iowa Department of Revenue is seeking temporary workers to work in the Taxpayer Services call center.
Following all policies and procedures, the successful candidate will:
The rate of pay is $16.50 an hour and is considered a seasonal assignment.
Additional Requirements:
Must pass a criminal background check, FBI fingerprinting, and be in compliance with Iowa tax filing requirements and willing to participate in the E-verify process.
This is a temporary, non-merit position with the Iowa Department of Revenue.Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
AgencyState of Iowa
Agency
625 Iowa Department of Revenue
Address
Hoover State Office Building, 4th Floor
1305 E Walnut St
Des Moines, Iowa, 50319
Website
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