- Take inbound phone calls from taxpayers and answer simple inquiries.
- Verify authorization before discussing confidential tax information.
- Determine the level of technical or system assistance needed and take appropriate steps to resolve issues such as login errors, password resets, and relaying refund/billing amounts, and general tax information.
- Escalate more complex inquiries to a Taxpayer Service Specialist, or take down information for a callback.
- Long periods of sitting is typical.
- Must be able to perform all of the tasks listed above, and be flexible to work on additional projects as assigned.
- Preference will be given for experience in a call center environment.
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Taxpayer Services Temporary Associate - Des Moines, United States - State of Iowa
Description
The Iowa Department of Revenue is seeking temporary workers to work in the Taxpayer Services call center.Following all policies and procedures, the successful candidate will:
The rate of pay is $16.50 an hour and is considered a seasonal assignment.
Additional Requirements:
Must pass a criminal background check, FBI fingerprinting, and be in compliance with Iowa tax filing requirements and willing to participate in the E-verify process.
This is a temporary, non-merit position with the Iowa Department of Revenue.
Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.
