Jobs
>
Charlotte

    Professional Services Coordinator - Charlotte, United States - Global Payments

    Global Payments
    Global Payments Charlotte, United States

    2 weeks ago

    Default job background
    Description


    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

    Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

    We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

    Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    JOB DESCRIPTION & OVERVIEWThe Professional Services Coordinator is responsible for the scheduling, creation, execution and analysis of customer engagement programs for clients, as assigned.

    In addition, the coordinator will work closely with all members of the Professional Services, sales, and product teams to execute and increase client retention through delivering our services.

    This position executes messaging programs from end to end, including planning, creative development, scheduling, trafficking assets, segmentation, testing, and analysis.

    Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program.

    Spanning the course of 10 weeks, from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university.

    This internship program will be primarily based in Atlanta, GA, and Oklahoma City, OK.Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship.

    Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions This is a full time position within the Analytics and Customer Engagement Solutions Business Unit of Global Payments, Inc., and our clients.

    This position requires proficiency with programs such as Adobe Photoshop, Adobe Illustrator, Google Suite and or Microsoft Office. Position works directly with teams that work quickly and enthusiastically to meet the messaging needs of our clients.

    This role requires a multidisciplinary approach encompassing a willingness to learn and embrace the following attributes:


    • Rising Sophomore to Graduate Students currently enrolled in a college or university
    • Interns must be willing to attend a two-day orientation on Eastern Standard Time

    Marketing / Advertising Experience:

    You have experience working with teams coordinating via digital channels and in person to deliver and execute campaigns and projects on-time with near-perfect accuracy.


    • Data-driven Researcher with an Eye for Detail: From A/B testing to qualitative analysis, you are innately curious and use that to assist with collecting disparate sources of information and delivering actionable insights.

    Thoughtful Collaborator:

    Considered by peers as a strong thought partner, you brainstorm constructively with others and know how to solve tough problems by collaborating across teams.


    Team Player:
    You check your ego at the door and don't take yourself too seriously. Instead, you bring an entrepreneurial spirit and willingness to take on a variety of roles to get things done.

    RESPONSIBILITIES

    • Work closely with account management, clients' graphic design and/or agencies, and product development teams to create campaigns
    • Oversee daily campaigns to ensure that messages are correctly completed, scheduled, and deployed on time including Quality Assurance (QA) of campaigns set up by others
    • Oversee and monitoring daily all issue tickets from triage, internal tasking, escalation until completion
    • Daily monitoring of campaign and delivery performance and meeting Service Level Agreements (SLA) by client
    • Segment client distribution lists and develop systems for ongoing engagement campaigns to various audiences
    • Advocate for clients by providing critical input to Product Gap Analysis
    • Manage clients' databases to grow the engagement success for each client
    • Attend weekly meetings with client as needed
    • Track time by client and/or project accurately on daily basis in JIRA ticketing system
    • Measure effectiveness of engagement campaigns from email marketing efforts.
    • Assist in writing and editing content / provide guidance for clients' specific needs.
    • Work with Professional Services Senior Manager to analyze analytics and generate performance reports to add to the clients' Quarterly Business Reviews
    • Log and monitor web development bugs affecting the messaging platform during QA to ensure they are addressed in a timely manner by engineering and product.
    • Demonstrate energy, initiative, resolve, persistence, and creativity to solve for roadblocks and "getting things done" to hit imminent milestones
    • Other Duties as assignedGlobal Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

  • Rite-Hite

    Service Coordinator

    2 weeks ago

    Rite-Hite Charlotte, United States

    Job Category: · Customer Service & Contact Center Operations Schedule: · Full time Job Description: · Company Description: · Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world cla ...

  • ITW

    Service Coordinator

    2 weeks ago

    ITW Charlotte, United States

    Company Description ITW Food Equipment (FEG) leads the industry in designing, manufacturing, and selling food equipment products. Our well-known brands are differentiated by their unique innovations and integrated service offerings. We meet the needs of our global customers by fo ...

  • ITW

    Service Coordinator

    3 weeks ago

    ITW Charlotte, United States

    ITW Food Equipment (FEG) leads the industry in designing, manufacturing, and selling food equipment products. Our well-known brands are differentiated by their unique innovations and integrated service offerings. We meet the needs of our global customers by focusing on the indust ...

  • Pattons

    Service Coordinator

    1 week ago

    Pattons Charlotte, United States

    About UsSince 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for dramatic growth. By investing in ta ...

  • ITW

    Service Coordinator

    2 weeks ago

    ITW Charlotte, United States

    Company Description · ITW Food Equipment (FEG) leads the industry in designing, manufacturing, and selling food equipment products. Our well-known brands are differentiated by their unique innovations and integrated service offerings. We meet the needs of our global customers by ...

  • FirstKey Homes

    Service Coordinator

    3 weeks ago

    FirstKey Homes Charlotte, United States

    SUMMARY OF RESPONSIBILITIESThe Service Coordinator supports the Service departments at FirstKey Homes. This role will coordinate with Accounts Payable on all construction and maintenance-related invoices to ensure vendors receive payment in a timely fashion. The Service Coordinat ...

  • Carolina CAT

    Service Coordinator

    1 week ago

    Carolina CAT Charlotte, United States

    · Description · Position at Carolina CAT - ConstructionJoin the Carolina Cat Team · As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succe ...

  • Pattons

    Service Coordinator

    1 week ago

    Pattons Charlotte, United States

    Job Description · Job DescriptionAbout Us · Since 1945, Pattons has supplied the most efficient, reliable, and technologically advanced compressed air systems to industries throughout the Southeast. We joined the ELGi Equipments Ltd. family of companies in 2012 with ambitions for ...

  • ITW Food Equipment Group

    Service Coordinator

    1 week ago

    ITW Food Equipment Group Charlotte, United States

    Job Description · Job DescriptionCompany Description · ITW Food Equipment (FEG) leads the industry in designing, manufacturing, and selling food equipment products. Our well-known brands are differentiated by their unique innovations and integrated service offerings. We meet the ...

  • Banfield Pet Hospital

    Client Service Coordinator

    1 week ago

    Banfield Pet Hospital Charlotte, United States

    OFJOBPURPOSE ANDFUNCTION:The Client Service Coordinator ("CSC")drives the flow of clients and pets through the hospital, maximizes theproductivity of the veterinary medical team (in terms of numbers of clients andpets), ensures goodcommunication with Client Service, Coordinator, ...

  • RiteRug Flooring

    Builder - Service Coordinator

    3 weeks ago

    RiteRug Flooring Charlotte, United States

    Rite Rug has been one of the top, privately owned flooring companies, since 1934 We are looking for a motivated, detail oriented, Service Coordinator to join our team If you are looking for a company where you are part of family, then Rite Rug is the place for you · $40,000 to $4 ...

  • Net2Source Inc.

    Office Services Coordinator

    2 weeks ago

    Net2Source Inc. Charlotte, United States

    Job Title: Office Services Coordinator · Location: 1120 South Tryon Str, Charlotte, NC 28203 · Duration: 2 Months (Contract to hire based upon performance) · Shift: M-F: 8AM-5PM · Summary · As an Office Services Coordinator you will perform administrative activities including ...

  • Banfield Pet Hospital

    Client Service Coordinator

    1 week ago

    Banfield Pet Hospital Charlotte, United States

    SUMMARY OF JOB PURPOSE AND FUNCTION: · The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates ...

  • Banfield Pet Hospital

    Client Service Coordinator

    1 week ago

    Banfield Pet Hospital Charlotte, United States

    Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary me Client Service, Coordinator, ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    3 weeks ago

    Paul Mitchell Schools Charlotte, United States

    Job Description · Job Description · Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    2 weeks ago

    Paul Mitchell Schools Charlotte, United States

    Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    1 week ago

    Paul Mitchell Schools Charlotte, United States

    Paul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning ...

  • Paul Mitchell Schools

    Service Desk Coordinator

    1 week ago

    Paul Mitchell Schools Charlotte, United States

    Job Description · Job DescriptionPaul Mitchell The School Charlotte is seeking a qualified Service Desk Coordinator to join our family With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creat ...

  • State of North Carolina

    Judicial Services Coordinator

    2 weeks ago

    State of North Carolina Charlotte, United States

    This position requires interaction with criminal offenders. · This position is responsible for the intake of all new supervised and unsupervised probation cases and, in specified areas, monitoring deferred prosecution (deferred prosecution cases that require supervision will be r ...

  • FirstKey Homes, LLC

    resident service coordinator

    3 weeks ago

    FirstKey Homes, LLC Charlotte, NC, USA, United States

    The Resident Service Coordinator will be the face of FirstKey Homes to residents by preparing resident properties for leasing activity and performing resident onboarding activities related to marketing vacant homes. Some light appearance-related main Resident, Coordinator, Servic ...