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    Customer Service Representative - El Paso, United States - Burnett Specialists

    Burnett Specialists
    Burnett Specialists El Paso, United States

    3 weeks ago

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    Description
    Looking for experienced Customer Service Representatives for a great REMOTE opportunity

    This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner. In most cases you will need to conduct an outbound call to resolve a customer's case. This role requires you to process cases in an efficient manner and you are measured on your ability to process no less than 14 tasks per hour as a core agent and this ability is essential to your success.
    • Long Term Contract
    • Have to reside in Texas
    • Training is Monday-Friday, 8AM-5PM
    • Pay rate: $13.50/hour with monthly performance-based bonuses.
    • Production schedule is provided after training.
    • Must pass background check and drug screen
    • Must have a minimum of High School Diploma or GED (and provide proof)
    • Customer Service Associate/Customer Care Representative, call center experience, minimum of 1 year
    Skillset required:
    • Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Candidate should be able to answer general questions about Office products.
    Productivity Management:
    • Strong soft skills are needed (great tone, empathy) as this role is required to make outbound calls.
    • Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
    • Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.
    • Ensure accuracy in the tasks completed.
    • Demonstrate analytical capabilities while performing tasks.
    • Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
    Specialized/Practical Knowledge:
    • Good proficiency on English language.
    • Computer literate, should be able to work with different programs and screens with the customer on the line.
    • Excellent grasping powers able to understand the various processes.
    • Team player with excellent verbal and written communication skill.
    • Willing to work in 24/7 environment and sign a service agreement as per company norms.
    • Ability to work in flexible work schedule, including holidays & weekends.
    Knowledge, Skills & Abilities
    • Should be committed and focused to succeed under challenging work environment
    • Should be able to adapt with the changes in the processes and updates in a dynamic process.
    • Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.
    • Should seek feedback on one's performance and uses that feedback to grow
    • Agents will work cases, investigate, research, and make outbound calls to doctor's offices or clients as necessary.
    • High Level = Resolve cases to ensure our customers get the right medications in a timely manner.
    HOUTC22
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