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Lemoyne

    IT Help Desk Technician - Lemoyne, United States - Executive Image Solutions

    Executive Image Solutions
    Executive Image Solutions Lemoyne, United States

    1 day ago

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    Description

    Job Description

    Job Description

    Executive Image Solutions, Inc strives to provide invaluable IT, VoIP and Copier services to small/medium sized businesses within Central Pennsylvania We facilitate the multi-faceted needs of Small Business, Not-for-profit Organizations and Local Governments.


    We are currently taking applications for a self-motivated and highly organized help desk technician with exceptional customer service skills.

    As a member of the IT Department applicants will be responsible for stellar customer service while troubleshooting various end-user issues. Daily responsibilities include, not limited to:

    Help Desk Technician:

    Immediate response and resolution for all support tickets

    Monitor incoming alerts from RMM software

    Monitor incoming email and ensure ticket creation as required

    Review all backup agents for successful completion

    Create ticket and repair, as necessary.

    Contact client for failures | offline PCs

    Complete all follow-up support calls at minimum every day on ALL support tickets

    Review Windows/Driver updates for workstations and servers


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