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    Business System Manager - Memphis, United States - First Horizon Bank

    First Horizon Bank
    First Horizon Bank Memphis, United States

    3 weeks ago

    First Horizon Bank background
    Description

    Location:
    On site in Birmingham, AL., Memphis, TN., New Orleans, LA., Dallas, TX., Houston, TX., Charlotte, NC.


    Summary:


    The Business System Manager for First Data/Optis has primary responsibility for managing the system and is accountable to all system stakeholders that use or are affected by the use of the system.

    The Business System Manager manages the daily functions of the loan servicing system to include oversight of business requirements, defects, communications, system access, user-acceptance testing, and production certification.

    The Business System Manager plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements, and regulatory changes.

    The Business System Manager is the primary contact for issues or changes related to business functions supported by the system.

    The Business System Manager partners with business unit managers in Operations to deliver agreed upon business objectives.

    The Business System Manager analyzes those objectives, translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes.

    The Business System Manager also analyzes, measures and reports on the status of implementation efforts.

    The ideal candidate also possesses impeccable customer service skills, excellent problem-solving skills, and the ability to maintain poise under pressure.


    Essential Duties and Responsibilities:
    Consultation and Analysis

    Drives initiatives and has primary responsibility for approving business requirements

    Manages definition of business case and approves business requirements and functional designs for system enhancements

    Considers impact to vendor, workflow of existing processes and other related systems

    Uses analytical skills to streamline business processes

    Understands and applies limitations and unique advantages of existing enterprise capabilities

    Analyzes marketplace, industry, company and technology trends and best practices

    Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.

    Designs and documents business processes to improve efficiency

    Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls

    Develops solutions to business problems or new business requirements

    Creates maps of current and future processes

    Manages system SLAs, Disaster Recovery and Business Continuity, and user access

    Serves as primary subject matter expert contact for the system

    Defines and drives system strategy to align with organizational strategies

    Researches and analyzes the root cause of system issues

    Execution

    Manages multiple initiatives effectively

    Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line's goals

    Develops detailed plans and timelines

    Produces system-related job aids and provides training content for training facilitators

    Performs and coordinates User Acceptance Testing

    Reviews and approves Quality Assurance test plans

    Performs or scheduled production certification

    Communication

    Relates well with all levels of the organization and builds appropriate rapport

    Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes

    Manages end-user system communications

    Communicates with manager proactively regarding any capacity issues or opportunities


    Knowledge:


    Knowledge of loan operations, loan origination and servicing systems including consumer and business credit card, line of credit, and HELOC.

    Also includes knowledge of Fiserv/First Data/Optis servicing system.

    Understanding of business processes and functions for the lifecycle of consumer and commercial loans to include loan origination, loan closing and loan servicing processes

    Awareness of regulatory environment and implications


    Education and/or Work Experience Requirements:
    Excellent computer proficiency (MS Office – Word, Excel, and Outlook)

    Must be able to work under pressure and meet deadlines, while maintaining a commitment to quality and providing exemplary service

    Excellent organizational, analytical, and customer service skills

    Bachelor's degree or related experience

    5 or more years system implementation and/or operations experience

    System implementation and/or loan operations experience preferred


    Skills:
    Ability to establish a mutual understanding with team members

    Can decide and act without having the total picture

    Can easily pose future scenarios

    Can present the unvarnished truth in an appropriate and helpful manner

    Excellent verbal and written skills

    Project Management or Business Analyst experience beneficial


    Abilities:
    Ability to read situations quickly

    Ability to decompose a problem into detail

    Ability to influence business partners without formal reporting relationships

    Ability to travel as necessary

    Ability to monitor and communicate detailed findings

    Ability to communicate ideas, concepts, and positions


    Physical Requirements:
    Basic keyboarding or other repetitive motions

    Lifting/pushing objects

    Must be able to talk, listen and speak clearly on telephone

    Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards


    Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.

    About Us


    First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.

    With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

    Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S.

    First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S.

    Bank.

    Benefit Highlights

    Medical with wellness incentives, dental, and vision

    HSA with company match

    Maternity and parental leave

    Tuition reimbursement

    Mentor program

    401(k) with 6% match


    More Corporate Diversity Commitment:We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve.

    We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

    Follow Us

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    YouTube )

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
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