Service Desk - Reisterstown
1 month ago
Job summary
Provide world class customer service to members and guests presenting a positive first impression of the club.
The SD Team Member is part of a team of many other departments under supervision of Service Desk Team Leader and Operations Manager.
Duties include greeting members with warm smile by name answering phones with proper greeting taking messages following company's Telephone Inquiry procedure washing handing out towels collecting balances on past due accounts maintaining tidy service desk area operating Point of Sale system assisting with club housekeeping restocking locker room products opening closing club as needed operating class appointment schedule system greeting saying goodbye to members guests cleaning duties assigned by club leadership team disinfecting workout equipment group fitness studios work stations locker rooms restrooms.
Job description
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