Service Desk - Baltimore - Brick Bodies

    Brick Bodies
    Brick Bodies Baltimore

    1 day ago

    Description


    The Service Desk (SD) Team Members goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club.

    The SD Team Member is the vital connection to our members and plays an important role in the companys brand promise of Making People Feel Comfortable and our core purpose of Changing Peoples Lives.

    The SD Team Member is the smile and face that greets our members and guests, makes them feel special and helps to make their day.

    The SDs natural friendliness and warmth can be felt over the phone, making members feel confident that Brick Bodies is the right place for them.

    The SD understands the importance of anticipating members needs and exceeding their expectations to help create raving fans.

    The SD is part of a team of many other departments and is under the supervision of the Service Desk Team Leader and Operations Manager.

    Duties and accountabilities include but are not limited to:

    • Greeting members with a warm smile and by name
    • Greeting all guests with a warm smile and following the guest policy
    • Keeps informed of all policies, procedures and programs
    • Answering phones with proper greeting and taking appropriate messages.
    • Following companys Telephone Inquiry procedure
    • Washing and handing out towels.
    • Collecting balances on past due accounts.
    • Maintaining a tidy service desk area.
    • Operating Point of Sale system.
    • Assisting with club housekeeping, restocking locker room products.
    • Opening and closing the club as needed.
    • Operating our class/appointment schedule system.
    • Greeting and saying good-bye to members and guests.
    • Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms.
    • Because of the fluctuating demands of our Clubs operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.

  • IT Service Desk

    1 week ago

    Posted by: Fred Henry

    HireMe Baltimore Remote job with geographical restriction Freelance $25 - $55 (USD) per hour

    The Service Desk Team Lead is responsible for the day-to-day leadership and performance of a dedicated service desk pod (team). Ensures high-quality timely customer-centric IT support for end-users manages capacity workload distribution promotes incident/problem management practi ...

  • Service Desk

    2 weeks ago

    Only for registered members Baltimore Part time

    The Service Desk Team Members goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club.The SD Team Member is the vital connection to our members and plays an important role in the companys brand promise of Maki ...

  • IT Service Desk Technician

    1 month ago

    Only for registered members Baltimore

    The client is seeking an IT Service Desk Technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. · ...

  • Service Desk Specialist

    1 week ago

    Only for registered members Baltimore

    The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. · ...

  • Service Desk Specialist

    1 week ago

    Only for registered members Baltimore, MD

    The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. · ...

  • Service Desk

    2 weeks ago

    Only for registered members Baltimore, MD

    The Service Desk Team Members goal is to provide world class customer service to both members and guests, presenting a positive first impression of the club. · Greeting members with a warm smile and by name · Greeting all guests with a warm smile and following the guest policy · ...

  • Service Desk Specialist

    1 month ago

    Only for registered members Baltimore

    Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. · ...

  • Service Desk Specialist

    1 month ago

    Only for registered members Baltimore, MD

    The Service Desk Analyst is responsible for monitoring the ticket queue and assisting with technical support via phone, chat, email or in person. · ...

  • Service Desk Analyst

    4 weeks ago

    Only for registered members Baltimore

    Daily responsibilities include logging, tracking and resolving an average of 40 to 50 customer interactions per day. · An average call lasts approximately 6 minutes; first call resolution rate goal is 75%. · The most common calls are listed below: · Microsoft Outlook · Microsoft ...

  • Service Desk Analyst

    4 weeks ago

    Only for registered members Baltimore

    We're looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team.In this role, you'll serve as the first point of contact for end users, providing technical support, troubleshooting and issue resolution in a fast-paced help desk environment. · ...

  • Service Desk Analyst

    1 month ago

    Only for registered members Baltimore

    We're looking for a detail-oriented customer-focused Help Desk Support Specialist to join our team. · In this role you'll serve as the first point of contact for end users providing technical support troubleshooting and issue resolution in a fast-paced help desk environment.Manag ...

  • Service Desk Analyst

    1 month ago

    Only for registered members Baltimore

    +b>Job summary · We're looking for a detail-oriented customer-focused Help Desk Support Specialist to join our team. · +Serve as the first point of contact for end users providing technical support troubleshooting and issue resolution in a fast paced help desk environment. · ...

  • is service desk analyst

    4 weeks ago

    Only for registered members Baltimore

    To provide support and services to end users of LifeBridge Health's Information Systems. · Maintain equipment/end user functionality/productivity. · Provide Tier-1 end user support with all relevant Windows operating systems, Microsoft Office and various in-house desktop applicat ...

  • IT Service Desk Technician

    1 week ago

    Only for registered members Baltimore, MD

    The client is seeking an IT Service Desk Technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. · Troubleshoot with customers and determine the best solution for technical issues and queries. · ...

  • Service Desk Analyst

    3 weeks ago

    Only for registered members Baltimore, MD

    We're looking for a detail-oriented, customer-focused Help Desk Support Specialist to join our team. · Manage, log, and resolve 40-50 customer interactions per day with accuracy and professionalism · Serve as a customer advocate, ensuring timely and effective problem resolution · ...

  • Service Desk Analyst

    4 weeks ago

    Only for registered members Baltimore Freelance $16.50 - $18 (USD)

    ++Daily responsibilities include logging and resolving an average of 40 to 50 customer interactions per day. · ...

  • Service Desk Analyst

    1 month ago

    Only for registered members Baltimore

    We are hiring a Helpdesk Technician to work onsite in Catonsville, MD. The daily responsibilities include logging, tracking and resolving an average of 30 to 40 customer interactions per day. · ...

  • IT Service Desk Analyst

    3 days ago

    Only for registered members Baltimore

    The Helpdesk Technician provides remote technical support to end users, ensuring timely resolution of IT issues while maintaining a high standard of customer service. · This role is ideal for someone with hands‑on experience supporting users in a helpdesk environment and a strong ...

  • IT Service Desk Analyst

    2 days ago

    Only for registered members Baltimore

    The Helpdesk Technician provides remote technical support to end users, ensuring timely resolution of IT issues while maintaining a high standard of customer service. · ...

  • IT Service Desk Analyst I

    2 weeks ago

    Only for registered members Baltimore, MD

    We are seeking an IT Service Desk Analyst to provide Tier 1 first level resolvable phone, email and remote support for the IT Service Desk. · ...

Jobs
>
Service desk
>
Jobs for Service desk in Baltimore