HVAC Project Coordinator - Woburn, United States - HomeWorks Energy, Inc.

HomeWorks Energy, Inc. Woburn, United States

3 weeks ago

Description

HVAC Project Coordinator Positions Type:
Full-time, Non-Exempt (Hourly) position that is eligible for overtime. This position is also eligible for bonuses/commission based on performance.

Job Summary:
The Project Coordinator plays a critical role in our organization and is responsible for supporting the customer from post-sale to project completion

Essential Functions:
The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Provide consistent customer communication using the 1, 2, 3 call process:
Introductory Call. Scheduled Confirmation. Close out call. Manage a high-volume of cases. Maintain case close time, meeting company targets.

Drive a superior customer experience:
Act as the sole point of contact to the customer. Update new/changed customer information in the system. Provide project expectations to the customer. Communicate with the scheduling team to ensure installs and callbacks are completed promptly. Respond professionally and in a timely manner to customer calls and emails. Track and submit Mass Save Rebates via the Mass Save website. Initiate project payments for customer accounts. Perform additional tasks as required.

Qualifications:
High School diploma or equivalent Proficiency working with MS Office Proficiency working with Salesforce Position requires proficiency in reading, writing, and communicating in English

Key Competencies:
Customer focused Excellent communication skills Ability to work independently or as part of a team Time Management skills Problem solving ability

Additional Information:

Supervisory Responsibilities:
This is an individual contributor position with no supervisory responsibilities.

Work Environment May include one of the following based on location and business needs:

Office Environment:
This position is primarily based in an open office environment with typical office conditions

Warehouse Environment:
This position is based in a warehouse, which serves as a base for many of our operations and includes equipment and material storage areas

Hybrid position:
This position is a flexible work model that combines remote and on-site work.

When working remotely, the employee is required to have a workspace free of distraction during work hours to perform job duties.

Remote position:
This position is in the employee's residence and requires the employee to have a workspace free of distraction during work hours to perform job duties

Physical Demands:

Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.

This job may require travel in a personal or company-provided vehicle.

About HomeWorks Energy:

HomeWorks Energy is a trusted Mass Save partner, helping Massachusetts neighbors all over the state save energy and money at home.

Our certified home energy experts have performed more than 200,000 Home Energy Assessments and we're proud to be the largest Home Performance Contractor in Massachusetts, leading the region in energy efficiency.

Join a growing organization that is passionate about working together to save energy and reduce cost.

Equal Opportunity Employer:
At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration.

As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics.

All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.

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