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    Bilingual (English/Spanish) Customer Service Representative (Onsite) - Rocky Mount, United States - Intelogix Corporation

    Intelogix Corporation
    Intelogix Corporation Rocky Mount, United States

    3 weeks ago

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    Description

    Overview:

    InteLogix is seeking a Customer Service Representative to join our organization, onsite. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

    Who we are:

    At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

    Whats the Role About?

    If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you

    In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

    • Are you energetic, enthusiastic with an engaging personality?
    • Are you driven to deliver effective results while providing excellent customer service?
    • Do you have extraordinary communication skills?

    Whats in it for YOU?

    • Paid Training
    • Medical, Dental, and Vision Insurance
    • Paid Time Off
    • Employee Discounts
    • Full-time, non-seasonal
    • Career Advancement
    • Early access to earned wages via PayActiv
      • Access up to 50% of earned wages (capped at $500 per pay period)
    • Salary Range: Up to $19.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors
    Responsibilities:
    • Process credit card payments over the phone or via Storefront for new and existing customers.
    • Provide excellent care
    • Assist with any customer issues
    • Document any phone calls and actions in the data base.
    • Perform opening and closing duties of Storefront lobby.
    • Maintain concentration and focus in order to meet performance goals.
    • Maintain good working relationship with assigned supervisors and coworkers.
    Qualifications:

    What We Look for in a Candidate:

    • 18 years or older
    • High School Diploma or GED
    • Ability to remain engaged on the phone and in person throughout the entirety of your shift with minimal to no distractions.
    • Superb attendance, so you can be there when our customers need us
    • Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

    All job offers are contingent upon completion of drug screen and background check.

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