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    Part Time Front Desk Coordinator - Santa Monica, United States - Pop-Up Talent

    Pop-Up Talent
    Pop-Up Talent Santa Monica, United States

    2 weeks ago

    Pop-Up Talent background
    Part time Human Resources
    Description

    Part Time Front Desk Coordinator

    Santa Monica, CA 90404

    ABOUT THE ROLE:

    • Front Desk Coordinator is responsible for ensuring a positive customer experience, checking in and checking out dogs, updating account records, and other administrative duties.

    WHAT YOU'LL DO:

    Customer Service

    • Handle incoming calls, direct customers, and answer questions.
    • Check-in/check-out guests (dogs) and ensure all requests and important information is being communicated via the management system, communication logs, or verbally.
    • Learn and relay our services and operations to customers.

    Dog Handling & Procedures

    • Properly and safely handle dogs including moving them to and from the play areas and assisting team leaders.
    • Prep overnight areas for dogs and assign lodging.

    Administrative

    • Process dog training contracts and book schedules for dogs.
    • General filing and administrative work.
    • Cleaning including dusting, mopping, and disinfecting front areas and sometimes assisting team leader with side work.
    • Update vaccination records and maintaining client records.
    • Coordinate services for dogs through use of multiple systems and platforms.
    • Respond to emails, troubleshoot administrative questions.

    Sales

    • Provide tours of the facility to new members and sell new member packages.

    WHAT YOU'LL BRING:

    • Candidates must have customer service experience.
    • Experience working with dogs a plus.
    • Reliable and regular attendance.
    • Have a positive, can-do attitude.
    • Strong customer service skills.
    • Ability to troubleshoot and make quick decisions.
    • Excellent communication and interpersonal skills.

    req

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