- Ensure that all guests and team members feel genuinely welcomed and fundamentally honored.
- Be an advocate of all internal policies, procedures, standards, specifications, guidelines and training programs.
- Help monitor and achieve company objectives in sales, service standards, and quality.
- Understanding of beverage programs and wine. Progressive understanding or desire to understand food and wine pairings to enhance guest experience.
- Continually strive to develop the staff in all areas of managerial and professional development.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
- Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
- Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
- Provide advice and suggestions to GM and Assistant GM as needed.
- Able to stand for up to 10 hours daily and may be required to lift up to 20lbs.
- Maintain a sense of urgency and ability to multi-task when needed
- Proficiency in Open Table, VENGA, Toast, 7shifts, Hotschedules preferred
- Familiarity with Office 365 and MicroSoft applications
- Ability to work independently and make the right decisions for the business
- Available to work nights, weekends, and holidays as necessary
- 2-3 years of dining room experience in a high volume, upscale restaurant preferred
- Degree in Hospitality Management, Business, or Culinary a plus but not required
- Proven track record of successfully managing team members and the guest experience
- Excellent communication skills required
- Ability to remain calm under pressure required
- Proven track record of dependability and a passion for hospitality.
- Competitive base salary plus participation in ilili bonus program
- Medical, dental and vision benefits including wellness reimbursement incentive up to $100/month
- Paid Time Off (PTO)
- Dining Benefits
- Professional Development
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Floor Manager - Washington, United States - ilili Restaurants
3 weeks ago
Description
Welcome to ilili, the premier institution of Lebanese food culture and hospitality values in the US.
Executive Chef and Owner Philippe Massoud has built ilili's reputation as a culinary go-to destination for elevated Lebanese cuisine. ilili's restaurants are a vibrant and bustling meeting place where the refinement of neighborhoods meets the generosity of Lebanese hospitality.
As a Dining Room Manager at ilili, you are an ambassador of hospitality who is passionate about serving others and making people feel genuinely welcomed while maintaining the highest standards of operation. Ideal candidates have previous experience in upscale, high-volume restaurants. Positive attitude is a must
Key Responsibilities:
Position Requirements:
Ideal Experience:
As a member of our team, you can expect:
ilili Restaurant is an equal opportunity employer. Qualified applicants are considered on the basis of their ability and job-related qualifications and without discrimination based on race, creed, color, religion, sex, national origin, marital status, sexual orientation, age, disability or any other classification prescribed under applicable federal, state or local law.
